Director,CentralizedStudySupport

building & leading a large Centralized Study Support team

high-performing organization grounded in clear accountability and consistent delivery excellence

resourcing across global portfolios

and deployment to support study delivery

Provide strategic and operational leadership to a large

multi-layered CSS organization through senior managers and managers

ensuring consistent delivery

and employee engagement across the function

and long-term operating model for centralized study support in alignment with Global Development Operations objectives and evolving portfolio needs

Establish clear performance expectations

and decision-making frameworks that drive accountability

and operational excellence across the organization

Monitor functional performance through KPIs

proactively addressing risks and identifying opportunities to improve service delivery

and develop senior managers and managers to strengthen leadership capability

and organizational resilience

Guide leaders through complex people

and organizational design decisions while fostering a culture of inclusion

and continuous learning

Build a high-performing leadership community that models collaboration

and talent stewardship across teams and geographies

Build and sustain a culture of delivery

and performance excellence across the CSS organization

ensuring employees are connected to the mission and clear on expectations

Create an environment where diverse perspectives are valued

inclusion is intentional

and leaders foster engagement

and retention across teams and geographies

Model and reinforce high standards for execution

and people leadership while recognizing performance

and promoting continuous improvement at every level

Provide strategic oversight of resource forecasting

and capacity planning for CSS roles across clinical programs

ensuring alignment with portfolio priorities

and budget considerations

Oversee resource allocation governance and scenario planning

anticipating supply-demand gaps and driving timely mitigation plans

and deployment decisions

Lead oversight of FSP partnerships supporting CSS

ensuring external capacity

and capabilities align with business needs

Build trusted relationships with senior stakeholders across Global Development Operations and serve as the senior escalation point

Communicate strategic updates

and recommendations clearly and persuasively to senior leadership

enabling informed portfolio and operational decisions

Ensure teams and partners operate in accordance with SOPs

regulatory requirements

and internal controls

while proactively identifying and mitigating operational and resourcing risks

Identify organizational capability gaps and define strategies to strengthen functional expertise

and scalable ways of working across CSS

Lead continuous improvement initiatives across processes

and reporting to improve efficiency

including thoughtful use of AI and automation where appropriate

Partner across GDO to support workforce planning

forecasting analysis for CSS