Director,BusinessServices(MedicaidOperations)

## Accountabilities Lead and define end-to-end Medicaid operations service delivery, ensuring high-quality outputs, strong client experience, and consistent adherence to SLAs and compliance requirements. Oversee the review and approval of Medicaid rebate deliverables, customer contracts, and data management activities within internal systems. Serve as the Medicaid subject matter expert, establishing best practices, advising stakeholders, and interpreting regulatory changes to ensure operational alignment. Drive operational excellence by improving processes, increasing efficiency, and promoting automation and continuous improvement across Business Services. Ensure compliance with SOC controls, internal policies, and applicable regulatory and contractual obligations. Lead and develop a high-performing team, fostering accountability, engagement, and continuous professional growth. Manage strategic client relationships, acting as a senior escalation point and ensuring resolution of complex inquiries and issues. Collaborate with cross-functional teams (including pricing, GTN, and product) to support system enhancements, AI adoption, and process optimization. Support change management initiatives and ensure successful adoption of new tools, workflows, and operating models. Requirements: Bachelor’s degree in Accounting, Finance, Business, or a related field. 10+ years of experience in the pharmaceutical industry with deep exposure to Medicaid agreements and rebate operations. Proven leadership experience managing teams and client relationships in a complex, regulated environment. Strong subject matter expertise in Medicaid rebates, contracting, and claims-level validation processes. Demonstrated ability to lead operational transformation, drive process improvement, and act as a change agent. Strong analytical skills with the ability to work with large datasets and produce accurate, client-ready deliverables. Experience working in deadline-driven environments with multiple