Merlin
aerospace
Director,BusinessOperations
Neural analysis suggests this role is
optimal for Senior candidates.
“Director, Business Operations at Merlin. Skills: operational excellence, business operations, revenue operations, Salesforce, forecasting, pipeline management, performance analytics, cross-functional alignment, strategic planning, process improvements, stakeholder management. drive operational excellence across the commercial organization. Establish and manage the operating cadence for the CRO organization (forecasting, pipeline reviews, QBRs, metrics tracking)”
What You'll Achieve.
operational excellence; revenue growth; program execution; forecasting accuracy; pipeline visibility; scalable reporting; efficiency; consistency; scalability; measurable business impact; driving clarity, accountability, and performance
Industry & Context.
analytical and structured problem-solving skills; structured problem-solving
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future., All job offers are contingent upon the candidate passing background and reference checks., At this time, we are unable to provide visa sponsorship or consider candidates who require visa transfers.
What They're Looking For.
Must Have
7-10 years of experience in business operations, revenue operations, strategy, or commercial leadership roles, Deep experience with Salesforce, including ownership of pipeline management, forecasting, reporting, and data integrity within a revenue organization, Experience in aerospace, defense, technology, or other complex, regulated industries, Proven ability to build and scale operational systems supporting revenue organizations, experience with forecasting, pipeline management, and performance analytics, Track record of driving cross-functional initiatives with measurable business impact, analytical and structured problem-solving skills, Excellent communication and stakeholder management skills, with the ability to influence senior leaders
Nice to Have
Experience supporting government contracting, defense programs, or enterprise sales cycles, Familiarity with long-cycle sales, complex deal structures, and program-based revenue models, Background in management consulting, revenue operations, or high-growth startups, Experience working closely with CROs or senior commercial leadership teams, Ability to operate effectively in ambiguous, fast-scaling environments, financial acumen, including experience partnering with Finance on planning and forecasting
What You'll Do.
drive operational excellence across the commercial organization
Establish and manage the operating cadence for the CRO organization (forecasting
Own Salesforce as the operational backbone of the commercial organization
driving data integrity
and scalable reporting
Build and scale core business operations infrastructure
including forecasting models
and performance dashboards
Drive cross-functional alignment between Business Development
and Operations to support revenue growth and program execution
Own and refine revenue forecasting
ensuring accuracy and visibility for executive leadership
Lead strategic planning and execution for the CRO organization
including annual planning and target setting
Identify and implement process improvements to increase efficiency
and scalability across the commercial function
Support deal execution by partnering on pricing strategy
and approvals as needed
Build executive-level materials and insights to support decision-making
Act as a connective layer across teams
ensuring clear communication
and follow-through on key initiatives
How You'll Work.
Team & Collaboration
Partner closely with the Chief Revenue Officer; Drive cross-functional alignment between Business Development, Programs, Finance, and Operations; Act as a connective layer across teams, ensuring clear communication, accountability, and follow-through on key initiatives; Experience working closely with CROs or senior commercial leadership teams
Communication Scope
Excellent communication and stakeholder management skills; ability to influence senior leaders; clear communication
Process & Methodology
strategic planning and execution, annual planning and target setting, driving cross-functional initiatives
Full Job Description
## Description About Merlin: Merlin is a venture backed aerospace startup building a non-human pilot to enable both reduced crew and uncrewed flight. Backed by some of the world’s leading investors, Merlin is scaling alongside our customers to begin leveraging autonomy today to solve some of aviation’s biggest challenges. ## About You You are an operational leader who thrives at the intersection of revenue, execution, and scale. You bring structure to ambiguity, build systems that enable growth, and ensure teams are aligned, efficient, and operating at a high standard. You are comfortable operating as a peer to senior commercial leaders while also acting as a force multiplier for the Chief Revenue Officer. You translate business goals into operating rhythms, processes, and measurable outcomes. You are highly collaborative, data-driven, and focused on driving clarity, accountability, and performance across the organization. ## Responsibilities Partner closely with the Chief Revenue Officer to drive operational excellence across the commercial organization Establish and manage the operating cadence for the CRO organization (forecasting, pipeline reviews, QBRs, metrics tracking) Own Salesforce as the operational backbone of the commercial organization, driving data integrity, pipeline visibility, forecasting accuracy, and scalable reporting Build and scale core business operations infrastructure, including forecasting models, pipeline management, and performance dashboards Drive cross-functional alignment between Business Development, Programs, Finance, and Operations to support revenue growth and program execution Own and refine revenue forecasting, pipeline health, and reporting, ensuring accuracy and visibility for executive leadership Lead strategic planning and execution for the CRO organization, including annual planning and target setting Identify and implement process improvements to increase efficiency, consistency, and scalability across the commercial functi
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