DirectorAuditOperations(ClientServicesCCV)

## Accountabilities This role is responsible for leading audit operations, ensuring service excellence, and driving both operational efficiency and account growth across client engagements. You will manage teams, oversee performance metrics, and ensure compliance while continuously improving processes and strengthening client relationships. Lead end-to-end audit service delivery, ensuring quality, timeliness, and alignment with client expectations Define and manage key operational metrics to monitor quality, productivity, and customer experience Oversee audit productivity, ensuring progress against targets and effective coordination across support functions Drive cost efficiency while maintaining compliance with contractual obligations and internal policies Act as senior escalation point for client issues, resolving conflicts and ensuring complete issue closure Support account growth by identifying additional audit opportunities and leveraging internal tools and data Ensure compliance with HIPAA and other regulatory requirements, safeguarding sensitive client data Partner with sales and account teams on renewals, RFPs, and contract negotiations to support retention and growth Manage staffing plans, workload distribution, and resource alignment across audit teams Lead people management activities including performance reviews, coaching, and employee development Support training, knowledge sharing, and continuous improvement initiatives across teams Develop succession planning strategies to ensure operational continuity and scalability Requirements: This position requires strong leadership experience in healthcare auditing or claims environments, along with proven ability to manage large teams and drive performance through metrics. The ideal candidate is highly analytical, client-focused, and experienced in managing complex, fast-paced operational environments. Bachelor’s degree preferred 5+ years of experience in healthcare auditing, claims, or healthcare billing 5+