Texas Workforce Commission
Government
Director
Neural analysis suggests this role is
optimal for Director candidates.
“Director at Texas Workforce Commission. Skills: Operations management, Call center management, Team leadership. Lead coordinate daily operations. Establish goals objectives”
What You'll Achieve.
Meet agency division goals; Ensure accomplishment goals; Maintain quality customer service; Ensure timeliness accuracy payments
Industry & Context.
Problem-solving; Devise solutions; Identify resolve problems; Productive decision making
Relocate to Texas, 20% travel within Texas
What They're Looking For.
Must Have
Five years oversight direction agency, Two years administrative management supervisory
Nice to Have
State government call center experience, Manage and oversee staff, Develop execute strategic plans, Manage daily call center operations, Bilingual English/Spanish
What You'll Do.
Lead coordinate daily operations
Establish goals objectives
Devise solutions accomplish goals
Maintain quality customer service
Monitor service delivery systems
Ensure timeliness accuracy payments
Oversee administration human resources
Evaluate job performance
Oversee analyze reports
Coordinate program analyses investigations
Oversee fiscal management
Acquire equipment supplies
Manage facility costs
Manage operational costs
Manage travel training
Manage budget requests
Communicate coordinate management staff
Identify resolve problems
Relate innovations tactics
Prepare conduct presentations
Represent CTTC agency
How You'll Work.
Team & Collaboration
Cross-functional coordination; Coordinate management staff; Promote teamwork; Relate innovations tactics
Communication Scope
Clear effective communication; Write reports; Write policies; Write procedures; Conduct presentations
Process & Methodology
Project management, Process improvement
Full Job Description
Who We Are: The Texas Workforce Commission (TWC) oversees and provides workforce development services to employers and job seekers. We are seeking a Director I to lead the Central Texas UI Tele-Center (CTTC) within the UICS Department. This position is located at 4801 Northwest Loop 410 San Antonio. This position reports directly to the Deputy Director of Unemployment Insurance (UI) Division in Austin. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE: An organized, self-starting, motivated professional with strong leadership and problem-solving skills. You can set and maintain high standards, lead your team through process improvement, and create a positive, productive, professional work environment for everyone. You should be innovative and open to new ideas to streamline existing processes and have excellent people skills. We strive to ensure call efficiency and timely handling of claim eligibility decisions. WHAT YOU WILL DO: The Director of the CTTC performs advanced (senior level) managerial work providing direction and guidance in operations and planning for the call center. The Director develops the activities, goals, and objectives of CTTC with input from the UICS Director to meet agency and division goals; recommends and enforces policies and procedures for the UI Division; establishes priorities, standards, and measurement tools for determining staff performance and progress in meeting goals; coordinates and evaluates call center activities. Plans, assigns, and supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. YOU WILL BE TRUSTED TO: -Lead and coordinate the daily operations of CTTC and activities of staff and remain ac
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