Level AI
conversational intelligence
Director,AIProducts
“Director, AI Products at Level AI. Skills: AI product strategy, LLM product leadership, people management. Own product strategy and execution for AI-native product lines. Lead, hire, and develop senior product managers”
What You'll Achieve.
Shipping AI features that meaningfully change how contact centers operate; Scale existing AI products into broader enterprise adoption
Industry & Context.
Make calls on model selection, eval frameworks, and AI product trade-offs
What They're Looking For.
Must Have
8+ years of product management experience, at least 4 years shipping AI/ML or NLP products in production at scale, Demonstrated track record leading LLM-powered, speech, or conversational AI products through 0→1 and scale stages, technical fluency, B2B SaaS experience, enterprise, People management experience
Nice to Have
Background in conversational intelligence, contact center technology (CCaaS, WEM, QA), speech/ASR, applied NLP, Experience at companies in the conversational AI, contact center, or revenue intelligence space, Technical degree (CS, EE, or equivalent), applied AI/ML credentials
What You'll Do.
Own product strategy and execution for AI-native product lines
and develop senior product managers
Partner with AI/ML and applied research teams
Shape agentic product roadmap
Define accuracy benchmarks and quality bars
Translate customer pain points into AI product opportunities
Drive 0→1 launches of new AI products
Scale existing AI products
Use telemetry and customer research for prioritization
How You'll Work.
Team & Collaboration
Partner closely with AI/ML and applied research teams; Operate as a peer to engineering; Partner with GTM (Sales, Marketing, Customer Success, RevOps)
Communication Scope
Sharp written and verbal communication
Process & Methodology
Own the multi-quarter roadmap
Applying for this Director, AI Products role?
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