OpenAI
AI
Director,AIDeploymentManagement
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“Director, AI Deployment Management at OpenAI. Skills: AI Deployment Management, Customer Success, Technical Success, Operational Excellence. Define and refine vision, operating model, and strategy. Build scalable frameworks for growth”
What You'll Achieve.
Scale and mature OpenAI’s global AI Deployment Management organization; Ensure customers achieve successful, safe, and scalable adoption of OpenAI technologies; Drive operational excellence across deployment organizations; Establish scalable systems and governance models; Help shape how enterprises operationalize AI at scale; Influence customer satisfaction, adoption outcomes, deployment quality; Support rapid enterprise growth globally; Align multiple deployment organizations around a unified customer experience; Build scalable mechanisms that enable customers to realize durable business value; Deliver early operational improvements that increase deployment quality, efficiency, customer satisfaction, and organizational clarity; Begin defining a scalable long-term operating framework for the ADM organization; Successfully scale and mature the global AI Deployment Management organization to support significant customer and revenue growth; Improve deployment success metrics, customer adoption outcomes, operational efficiency, and customer satisfaction; Build scalable organizational systems, management structures, and operational processes; Strengthen collaboration and alignment between ADM, Customer Success, Technical Success, Product, and Engineering organizations; Develop leadership bench strength; Establish operational metrics and reporting frameworks; Improve organizational scalability while maintaining a consistently high-quality customer experience; Help shape the evolution of OpenAI’s broader Customer Success and Technical Success operating models; Recognized for operational excellence, execution, and customer impact
Industry & Context.
Analytical rigor; Identify and resolve operational bottlenecks
What They're Looking For.
Must Have
Proven track record of building and leading large-scale, customer-facing technical organizations through periods of rapid growth and organizational scale, Experience managing second-line leaders and overseeing multidisciplinary teams across technical deployment, customer success, solutions architecture, or technical account management functions, Operational leadership experience, including designing scalable systems, processes, tooling, and metrics for customer deployment and adoption motions, Deep understanding of enterprise AI deployment workflows, platform technologies, and technical customer engagement models, Led organizations responsible for complex technical implementations and customer operationalization at scale, Exceptional leadership presence and the ability to inspire, motivate, and align high-performing teams around ambitious goals, Collaborate effectively across Product, Engineering, GTM, and executive stakeholders, Clearly communicate complex technical concepts and strategic priorities to both technical and non-technical audiences, Use data and operational insights to guide organizational strategy, prioritize investments, and improve customer outcomes, Customer-centric mindset and a demonstrated commitment to delivering exceptional customer experiences, Operate with judgment, analytical rigor, and the ability to prioritize effectively in fast-moving environments, Humility, adaptability, and a willingness to continuously learn and support others, Personally committed to fostering the safe and ethical evolution of AI
Nice to Have
Prior experience working within AI, developer platforms, or enterprise software ecosystems, Familiarity with developer tooling, coding workflows, and AI-assisted software development, particularly related to Codex and builder experiences, Experience leading globally distributed organizations across international markets, Experience building organizations from early-stage scale through operational maturity, Executive sponsorship experience managing strategic customer relationships and enterprise deployments, Familiarity with organizational transformation and change management initiatives
What You'll Do.
Define and refine vision
Build scalable frameworks for growth
Lead and mentor managers and teams
Foster high-performance culture
Develop leadership bench strength
Ensure customers deploy and operationalize solutions
Build repeatable deployment frameworks
Oversee enterprise deployment programs
Design and implement scalable processes
Improve deployment quality
Establish operational KPIs
Align deployment strategies with product
Surface deployment learnings
Act as escalation point
Advocate for customer needs
Ensure customer feedback influences practices
Evolve and scale Customer Success
Help define career paths
Improve organizational scalability
Create culture of accountability
Use data to drive decisions
Identify and resolve bottlenecks
Ensure deployment practices align with safety
How You'll Work.
Team & Collaboration
Partner closely with cross-functional stakeholders; Collaborate closely with GTM, Product, Engineering, Research, Customer Success, and Technical Success leadership teams; Align deployment strategies with product evolution and customer needs; Surface deployment learnings and customer feedback to inform roadmap and organizational priorities; Partner with leadership to evolve and scale OpenAI’s broader Customer Success and Technical Success organizations; Help shape the evolution of OpenAI’s broader Customer Success and Technical Success operating models; Become a trusted strategic partner across the organization
Communication Scope
Clearly communicate complex technical concepts and strategic priorities to both technical and non-technical audiences
Process & Methodology
Oversee complex enterprise deployment programs, Manage strategic customer relationships
Full Job Description
OVERVIEW OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. As AI capabilities rapidly evolve, the success of our customers increasingly depends on their ability to effectively deploy, operationalize, and scale AI within real-world workflows. The Post-Training and Customer organizations play a critical role in bridging advanced AI systems with durable customer value. We are seeking a Director, AI Deployment Management to lead and scale OpenAI’s global AI Deployment Management (ADM) organization. This leader will oversee all ADM teams, including: - Builder ADM — focused on Codex and builder workflows - Core ADM — focused on foundational customer workflows and platform adoption - Pilot ADM — focused on early-stage deployments, experimentation, and scaled onboarding motions This role reports directly to the Head of Technical Readiness and serves as a critical second-line leadership role responsible for driving operational excellence, customer outcomes, and organizational scale across OpenAI’s Customer Success and Technical Success functions. The Director, AI Deployment Management will oversee the technical and operational execution of customer deployments across the customer lifecycle, ensuring customers successfully adopt, operationalize, and expand their use of OpenAI technologies. This leader will play a pivotal role in shaping how enterprises integrate AI into real-world workflows while building the systems, teams, and processes necessary to support rapid global growth. This role requires a highly strategic and operationally rigorous leader who can align multiple deployment organizations around a unified customer experience, partner closely with cross-functional stakeholders, and build scalable mechanisms that enable customers to realize durable business value from OpenAI’s products. ROLE OBJECTIVE The primary objective of this role is to scale and mature OpenAI’s global AI Deployment Management organization while ensuring
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