OpenAI
AI
Director,AIDeploymentManagement
“Director, AI Deployment Management at OpenAI. Skills: AI Deployment Management, Customer Success, Operational Excellence, Organizational Scale. Develop and scale AI Deployment Management strategy.. Lead and grow global ADM organizations.”
What You'll Achieve.
Scale and mature OpenAI’s global AI Deployment Management organization.; Ensure customers achieve successful, safe, and scalable adoption of OpenAI technologies.; Drive operational excellence across deployment organizations.; Establish scalable systems and governance models.; Help shape how enterprises operationalize AI at scale.; Influence customer satisfaction, adoption outcomes, deployment quality, and OpenAI’s ability to support rapid enterprise growth globally.; Build scalable mechanisms that enable customers to realize durable business value from OpenAI’s products.; Improve deployment quality, operational efficiency, organizational visibility, and customer satisfaction.; Establish clear operational KPIs and mechanisms for measuring deployment effectiveness and customer outcomes.; Improve organizational scalability while maintaining a high-quality customer experience.; Deliver early operational improvements that increase deployment quality, efficiency, customer satisfaction, and organizational clarity.; Successfully scale and mature the global AI Deployment Management organization to support significant customer and revenue growth.; Improve deployment success metrics, customer adoption outcomes, operational efficiency, and customer satisfaction across ADM-supported engagements.; Strengthen collaboration and alignment between ADM, Customer Success, Technical Success, Product, and Engineering organizations.; Develop leadership bench strength across Builder ADM, Core ADM, and Pilot ADM teams.; Establish operational metrics and reporting frameworks that improve visibility into deployment quality and customer outcomes.; Help shape the evolution of OpenAI’s broader Customer Success and Technical Success operating models.; Become a trusted strategic partner across the organization, recognized for operational excellence, execution, and customer impact.
Industry & Context.
Use data and operational insights to drive strategic decisions and improve customer outcomes.; Identify and resolve operational bottlenecks across deployment workflows and customer engagement motions.
What They're Looking For.
Must Have
Proven track record of building and leading large-scale, customer-facing technical organizations through periods of rapid growth and organizational scale., Experience managing second-line leaders and overseeing multidisciplinary teams across technical deployment, customer success, solutions architecture, or technical account management functions., Operational leadership experience, including designing scalable systems, processes, tooling, and metrics for customer deployment and adoption motions., Deep understanding of enterprise AI deployment workflows, platform technologies, and technical customer engagement models., Led organizations responsible for complex technical implementations and customer operationalization at scale., Exceptional leadership presence and the ability to inspire, motivate, and align high-performing teams around ambitious goals., Collaborate effectively across Product, Engineering, GTM, and executive stakeholders., Clearly communicate complex technical concepts and strategic priorities to both technical and non-technical audiences., Use data and operational insights to guide organizational strategy, prioritize investments, and improve customer outcomes., Customer-centric mindset and a demonstrated commitment to delivering exceptional customer experiences., Operate with judgment, analytical rigor, and the ability to prioritize effectively in fast-moving environments., Humility, adaptability, and a willingness to continuously learn and support others., Personally committed to fostering the safe and ethical evolution of AI.
Nice to Have
Prior experience working within AI, developer platforms, or enterprise software ecosystems., Familiarity with developer tooling, coding workflows, and AI-assisted software development, particularly related to Codex and builder experiences., Experience leading globally distributed organizations across international markets., Experience building organizations from early-stage scale through operational maturity., Executive sponsorship experience managing strategic customer relationships and enterprise deployments., Familiarity with organizational transformation and change management initiatives.
What You'll Do.
Develop and scale AI Deployment Management strategy.
Lead and grow global ADM organizations.
Drive customer adoption and deployment success.
Build scalable operational systems.
Partner cross-functionally.
Represent the voice of the customer.
Enable organizational scale.
Establish operational excellence.
Champion safe and responsible AI adoption.
How You'll Work.
Team & Collaboration
Partner closely with cross-functional stakeholders.; Collaborate closely with GTM, Product, Engineering, Research, Customer Success, and Technical Success leadership teams.; Align deployment strategies with product evolution and customer needs.; Surface deployment learnings and customer feedback to inform roadmap and organizational priorities.; Partner with leadership to evolve and scale OpenAI’s broader Customer Success and Technical Success organizations.
Communication Scope
Clearly communicate complex technical concepts and strategic priorities to both technical and non-technical audiences.
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