Mastercard
financial services
Director|AgentSuite-TechnicalProgramManagement
Neural analysis suggests this role is
optimal for Director candidates.
“Director | Agent Suite - Technical Program Management at Mastercard. Skills: Technical Program Management, Agentic AI deployment at scale, System integrator engagement management, Commercial and contractual acumen, Governance building. Support the full pre-sales cycle. Run multiple system integrator engagements concurrently”
What You'll Achieve.
Deliver complex technology programmes; Manage multiple system integrator engagements; Guard SOW integrity; Ensure structured client handover; Surface risks early; Establish a track record of trust-grade engagements
Industry & Context.
Critical thinking; Sound judgment; Reconcile commercial and contractual tensions; Resolve issues at source
What They're Looking For.
Must Have
Demonstrated track record delivering complex technology programmes in financial services, fintech, or enterprise AI — including at least one AI, data platform, or API integration programme in a regulated environment, track record managing multiple system integrator or vendor engagements in parallel — with the commercial sharpness to recognize scope expansion, hidden dependencies, and IP risk before they become programme-level issues, Working understanding of agentic AI, cloud architecture, and API integration — sufficient to follow technical conversations, demo the prototyping tool credibly to clients, and recognize when a question is best escalated to the Solutions Architect, Professional fluency in English
Nice to Have
Experience supporting pre-sales for technical or AI-enabled products —including live tool demonstrations, scoping workshops, and proposal coordination — in an enterprise B2B context, Track record of building delivery process from the ground up in a Year-Zero or early-stage practice environment, where governance and vendor management cadences had to be designed rather than inherited, Familiarity with AI regulatory frameworks (GDPR, EU AI Act, PCI-DSS) and the equivalent national frameworks of the markets served
What You'll Do.
Support the full pre-sales cycle
Run multiple system integrator engagements concurrently
Guard the SOW as a living governance instrument
Carry primary delivery accountability from POC sign-off through structured client handover
Serve as a primary intelligence source
Monitor the effectiveness of delivery models
partner relationships
Brief executive stakeholders on programme health
Reconcile commercial and contractual tensions between vendors
Advisors delivery teams
and Mastercard product
How You'll Work.
Team & Collaboration
Engage with Solutions Architects; Collaborate with system integrators; Work with vendor teams; Liaise with client teams; Coordinate with Mastercard product teams; Provide feedback to product, engineering, GTM, and partnerships teams
Communication Scope
Brief executive stakeholders; Professional fluency in English
Process & Methodology
Programme planning, RAID logs, Escalation frameworks, Governance establishment and sustenance, Retrospectives, Feedback loops
Full Job Description
**Our Purpose** _Mastercard powers economies and empowers people in 200 + countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** ### Director | Agent Suite - Technical Program Management ### About Mastercard Agent Suite Mastercard Agent Suite is a suite of services for building, testing, and deploying agentic AI at enterprise scale — drawing on Mastercard's payments expertise, proprietary technology, and a global network of 4,000 advisors. Solutions Integration is in the early stages of an Agent Suite Services capability that will define enterprise agentic AI deployment at scale. Those who join now will shape what it becomes. The Role The Solutions Integration Director, Technical Program Management is the Versatile Steward of every Agent Suite engagement in your market — the person who carries the integrity of the engagement from the first scoping conversation through structured production handover. You guard the SOW, the engagement's governance, and the project's vision and mission against the drift every long programme produces. You support the full pre-sales cycle, run multiple system integrator engagements concurrently, hold each vendor honest, and free the Solutions Architect to focus on design rather than red tape. You build governance by establishing and sustaining it, not by writing memos about it. Every engagement is delivered through a POD — a paired unit where the Solutions Architect and the TPM amplify each other. The Solutions Architect is the standing technical authority, including architecture decisions, reviews, and the action plan that translates th
Applying for this Director | Agent Suite - Technical Program Management role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Mastercard?
Real rants from real employees. Read before you apply.