Empower Pharmacy
Healthcare
Director,AccountManagement–West/Mid-West
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“Director, Account Management – West/Mid-West at Empower Pharmacy. Skills: Account Management, Revenue Generation, Team Leadership, AI Adoption. Own regional retention and expansion performance. Design AI-enabled account strategies”
What You'll Achieve.
Improve retention; Improve expansion; Improve customer trust; Drive predictable growth; Increase customer lifetime value; Enhance enterprise trust; Accelerate speed; Enhance consistency; Accelerate outcomes; Deliver durable performance; Deliver scalable performance; Create long-term value
Industry & Context.
Decision quality; Decision-making
Talk and hear, Remain stationary, Use hands and fingers, Move about office, Stand, Walk, Reach with arms and hands, Climb or balance, Stoop, kneel, crouch or crawl
What They're Looking For.
Must Have
10 to 15 years of experience leading account management, 1 to 2 years leading leaders, Demonstrated success improving retention, Demonstrated success improving expansion, Demonstrated success improving customer trust, Bachelor’s degree required
Nice to Have
Experience operating within healthcare, Experience operating within life sciences, Experience operating within similarly governed industries
What You'll Do.
Own regional retention and expansion performance
Design AI-enabled account strategies
Optimize pricing and renewal motions
Ensure disciplined execution
Drive predictable growth
Prioritize data-informed actions
Ensure pipeline visibility
Develop scalable expansion frameworks
Leverage AI-driven segmentation
Leverage AI-driven opportunity scoring
Leverage AI-driven customer insights
Align regional growth plans
Ensure execution rigor
Coordinate cross-functionally
Establish high-confidence forecasting systems
Utilize AI-enhanced analytics
Standardize inspection cadences
Manage performance dashboards
Partner with Finance and Revenue Operations
Ensure data integrity
Surface risks proactively
Build and coach high-performing managers
Implement structured development plans
Utilize performance analytics
Utilize AI-supported coaching insights
Elevate leadership capability
Reinforce accountability
Cultivate a culture of excellence
Drive clear expectations
Implement rigorous inspection rhythms
Implement data-backed performance interventions
Utilize AI tools to identify gaps
Optimize productivity
Enhance decision-making
Attract top-tier talent
Retain top-tier talent
Develop top-tier talent
Implement structured hiring
Implement succession planning
Implement capability building
Leverage AI in talent assessment
Leverage AI in workforce planning
Ensure scalable leadership pipelines
Own senior-level customer relationships
Lead strategic conversations
Use AI-driven insights to anticipate needs
Align customer expectations
Ensure consistent delivery of customer commitments
Implement disciplined account planning
Provide proactive communication
Integrate AI tools to monitor satisfaction
Identify service risks
Enhance service quality
Design retention programs
Execute retention programs
Leverage predictive analytics
Leverage health scoring
Leverage engagement models
Mitigate churn risks early
Reinforce long-term partnerships
Standardize account management workflows
Utilize AI-enabled automation
Utilize performance metrics
Improve execution quality
Orchestrate collaboration across Operations
Orchestrate collaboration across Quality
Orchestrate collaboration across Finance
Orchestrate collaboration across Legal
Orchestrate collaboration across Sales
Ensure seamless account execution
Streamline escalations
How You'll Work.
Team & Collaboration
Cross-functional coordination; Cross-functional collaboration
Communication Scope
Executive engagement; Strategic conversations; Negotiations; Executive presentations
Process & Methodology
Pipeline management
Full Job Description
Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. Position Summary: The Director, Account Management – West/Midwest leads regional post-sale revenue performance, retention, and expansion across Empower’s customer base, directly impacting predictable growth, customer lifetime value, and enterprise trust. This role owns strategy, operating cadence, and leader development, ensuring disciplined execution, accurate forecasting
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