Director,AccountManagementLead

Location: this is a remote role with a preference for NYC or Chicago About Us: Pacvue is the leading Commerce Operating System, unifying retail media, commerce management, and advanced measurement across 100+ global marketplaces, including Amazon, Walmart, Target, and Instacart. Through Pacvue and Helium 10, our enterprise and SMB platforms, we empower over 70,000 brands, agencies, and sellers with AI-driven insights and technology to win in today’s rapidly evolving commerce landscape. At Pacvue and Helium 10, great careers don’t just happen — they’re built. Here, you’ll rise as an industry leader, push the boundaries of innovation, own your journey, and thrive as part of an inclusive global community that’s redefining the future of commerce. About the role: As a Director, Account Management Lead at Pacvue, you will lead a team of Account Managers that serve as the primary point of contact, consultant, and advocate for our clients. This pivotal role will involve working closely with key stakeholders from major brands to manage and grow high-value partnerships, ensuring they achieve success through our platform while driving revenue growth for Pacvue. You will be expected to leverage strong analytical skills, exceptional communication abilities, and strategic insights to optimize client outcomes, influence decision-making, and elevate the value of our partnerships for long-term growth within your assigned portfolio. Responsibilities: Client Relationship Management: Lead a team of account managers to drive customer satisfaction and increase Pacvue adoption Serve as the primary point of contact for partners, fostering strong, trust-based relationships. Build and nurture long-term, high-value partnerships that drive both client success and Pacvue’s revenue growth. Act as a strategic consultant to clients, offering expert guidance on eCommerce best practices, performance optimization, and ways to get the most value out of the Pacvue software suite. Strategic Planning & C