Empower Pharmacy

Healthcare

Director,AccountManagementEast/SouthEast

$175–250k ~AI est. United States Remote Friendly
The Brief

“Director, Account Management – East/South East at Empower Pharmacy. Skills: Account Management, Revenue Growth, Team Leadership. Own regional retention and expansion performance. Design AI-enabled account strategies”

What You'll Achieve.

Lead regional post-sale revenue performance; Drive predictable growth; Improve customer lifetime value; Build teams; Strengthen cross-functional orchestration; Institutionalize repeatable systems; Enhance transparency; Enhance accountability; Enhance long-term value creation; Improve outcomes for patients and providers

Industry & Context.

Healthcare
Problems you'll solve

Risk management; Problem solving; Decision making; Complexity management

What They're Looking For.

Must Have

10 to 15 years of experience leading account management, 1 to 2 years leading leaders, Bachelor’s degree required

Nice to Have

Experience operating within healthcare, Life sciences experience preferred, Similarly governed industries preferred

What You'll Do.

Own regional retention and expansion performance

Design AI-enabled account strategies

Optimize pricing and renewal motions

Ensure disciplined execution

Drive predictable growth

Prioritize data-informed actions

Maintain pipeline visibility

Develop scalable expansion frameworks

Leverage AI-driven segmentation

Leverage AI-driven opportunity scoring

Leverage AI-driven customer insights

Align regional growth plans with enterprise priorities

Ensure execution rigor

Coordinate cross-functionally

Establish high-confidence forecasting systems

Utilize AI-enhanced analytics

Implement standardized inspection cadences

Use performance dashboards

Partner with Finance and Revenue Operations

Ensure data integrity

Proactively surface risks

Build and coach high-performing managers

Implement structured development plans

Utilize performance analytics

Leverage AI-supported coaching insights

Elevate leadership capability

Reinforce accountability

Cultivate a culture of excellence

Drive clear expectations

Implement rigorous inspection rhythms

Execute data-backed performance interventions

Utilize AI tools to identify gaps

Optimize productivity

Improve decision-making

Attract top-tier talent

Retain top-tier talent

Develop top-tier talent

Implement structured hiring

Develop succession planning

Leverage AI in talent assessment

Leverage AI in workforce planning

Ensure scalable leadership pipelines

Own senior-level customer relationships

Lead strategic conversations

Use AI-driven insights to anticipate needs

Align customer expectations with operational realities

Ensure consistent delivery of customer commitments

Implement disciplined account planning

Provide proactive communication

Integrate AI tools to monitor satisfaction

Reinforce long-term partnerships

Standardize account management workflows

Utilize AI-enabled automation

Utilize performance metrics

Drive efficiency across the region

Drive scalability across the region

Drive consistency across the region

Improve execution quality

Orchestrate collaboration across Operations

Orchestrate collaboration across Quality

Orchestrate collaboration across Finance

Orchestrate collaboration across Legal

Orchestrate collaboration across Sales

Ensure seamless account execution

Streamline escalations

How You'll Work.

Team & Collaboration

Cross-functional coordination; Cross-functional collaboration; Operations collaboration; Quality collaboration; Finance collaboration; Legal collaboration; Sales collaboration

Communication Scope

Executive presence; Strategic conversations; Negotiations; Communication

Process & Methodology

Account planning, Growth plans, Process optimization

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