Orgvue
SaaS
Director,AccountManagement
“Director, Account Management at Orgvue. Skills: Account management, Sales strategy, Revenue generation, Customer relationship management. Manage a $1-4 Million book of business. Lead regional team of Account Managers”
What You'll Achieve.
Drive growth within the business; Contribute to revenue evolution; Contribute to customer experience evolution; Share forecasts; Share progress; Share market opportunities; Share trends; Share risks; Set account strategy; Facilitate ongoing business reviews; Maintain 360 degree view of customer business; Account for relationships with consulting partners; Account for growth paths; Account for risks; Account for opportunities; Further embed Orgvue; Meet agreed performance objectives
Industry & Context.
12-month Maternity cover, Ability to travel
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, 8+ years of experience in a customer facing role, Consistently exceeded targets and objectives, Demonstrable knowledge of Orgvue business domains, Demonstrable knowledge of FSI, Healthcare, Energy, FMCG, TMT or Retail business acumen, Excellent verbal and written communication skills, Ability to speak publicly to groups
Nice to Have
Experience gained within a consultancy, SaaS, or advisory environment
What You'll Do.
Manage a $1-4 Million book of business
Lead regional team of Account Managers
Set strategy for account engagement
Maintain view of renewal and upsell opportunities
Report out on metrics weekly
Retain accountability for regional performance
Research existing accounts for opportunities
Assess business opportunities for upsell
Assess services revenue
Collaborate with assigned account teams
Create and maintain account pull
Pull on relevant colleagues
Provide input to marketing campaigns
Manage customer account data
Follow up on marketing lead activity
Establish and grow relationships with influencers
Establish and grow relationships with decision-makers
Identify and facilitate coaching for customers
Identify and facilitate content for customers
Lead solution discovery
Understand client requirements
Understand client objectives
Understand client priorities
Present the Orgvue platform
Provide team presentations
Provide consultative presentations
Develop customer communities
Provide new introductions to clients
Provide follow-up for signed contracts
Maintain upsell pipeline
Maintain renewal pipeline
Maintain services pipeline
Meet performance objectives
Communicate product challenges
Escalate product challenges
Communicate product opportunities
Escalate product opportunities
Understand and assess joint pipeline
Understand and assess potential opportunities with partners
Maintain understanding of Orgvue relative to partner propositions
Maintain understanding of Orgvue relative to partner strategies
Develop compelling joint value propositions
Drive growth in project business
Drive conversion opportunities
Develop joint account plans with partners
Identify opportunities to embed Orgvue
Identify opportunities to enhance Orgvue
Identify opportunities to grow Orgvue usage
How You'll Work.
Team & Collaboration
Regional leadership teams; Senior leadership; Delivery teams; Highly collaborative team; Internal stakeholders; Customer Experience; Revenue; R&D; Alliance manager; Partner teams
Communication Scope
Verbal communication; Written communication; Presentations; Public speaking
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