Director,AccountManagement

Director of Account Management ### About LoopMe LoopMe uses AI to change how brand advertising is bought, measured, and optimised. Where most adtech platforms optimise for impressions or clicks, we optimise for what actually matters to brands — awareness, purchase intent, foot traffic, and sales. Our outcomes-based approach consistently delivers 2–5x the performance of industry benchmarks, which is why the world's leading brands, agencies, and publishers work with us. We've grown at 40% CAGR every year since 2018, generating over $2 billion in cumulative gross revenue, and we're building toward $1 billion in annual revenue. That growth is powered by a 400-person global team across 19 cities — and by commercial talent that knows how to sell something genuinely differentiated in a crowded market. If you want to represent a product that wins on results, not relationships alone, this is the right place. ### The opportunity As Director of Account Management, you lead and develop a team of Account Managers, setting the standard for customer service excellence, leveraging our unique product stack to maximise the value for clients and deliver revenue growth for the business. You're responsible for the health and performance of the entire team — building the skills, systems, and culture that make excellent client management repeatable at scale. You'll report to the AVP of Client Services for North America and work cross-functionally with Sales, Product/AI, and Campaign Operations to remove blockers, improve the customer experience, and drive key account growth. This is a change-oriented, commercially accountable role based in our Chicago office. ### What you'll do Team leadership & development * Lead, manage, and develop a team of Account Managers, building their skills in client management, upsell, and cross-sell. * Build and implement a consistent account growth strategy in partnership with Sales. * Drive change management initiatives within the team, introducing new ways