Kone
DirecteurServicesOpérationsH/FRésidentielPrivéIDF
“Directeur Services Opérations H/F Résidentiel Privé IDF at Kone. Skills: team management, customer relationship management, service quality management, financial management. Manage Service Supervisors and pilot Service activity. Ensure skills development of employees and resource optimization”
What You'll Achieve.
profitability; customer satisfaction; customer loyalty; brand image; operational excellence; economic performance; cost and margin objectives; cash-flow management
Industry & Context.
ability to approach and solve problems pragmatically and operationally; sustainable resolution of non-quality causes
What They're Looking For.
Must Have
experience of 6 years a minima in operations or in maintenance or construction site team management, acquired in a service or industrial maintenance company, technical expertise, ability to achieve ambitious objectives, mastery of safety issues, mastery of customer relations, leadership, solid experience in multi-site team management in service or industrial environments, analytical and synthesis skills, ability to work, ability to approach and solve problems pragmatically and operationally, good communication skills, good interpersonal skills regardless of the interlocutor's level, excellent relationship with strategic clients and decision-makers, ability to leverage field feedback
Nice to Have
Good command of English
What You'll Do.
Manage Service Supervisors and pilot Service activity
Ensure skills development of employees and resource optimization
Guarantee safety animation
support and evaluate team performance
Develop a culture of cooperation
responsibility and continuous improvement
Manage customer relations
contract profitability and customer complaint resolution
Guarantee customer satisfaction
loyalty and KONE brand image
Validate financial aspects of commercial offers and tender responses
Accompany and/or lead strategic negotiations with major clients
Manage the quality of Service execution
Responsible for safety rules application and animation
Pilot quality and productivity performance through associated indicators
Ensure operational excellence
Promote continuous improvement initiatives and sustainable resolution of non-quality causes
Manage Financial aspects
Responsible for the economic performance of the area
Pilot all financial indicators
Animate recovery actions and ensure good cash-flow management
How You'll Work.
Team & Collaboration
Develop a culture of cooperation; Evolve in matrix environments; Good interpersonal skills regardless of the interlocutor's level; Excellent relationship with strategic clients and decision-makers; Leverage field feedback
Communication Scope
good communication skills; good interpersonal skills
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