DigitalWorkspaceSpecialist(L2)

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets. Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 700 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Bulgaria, Finland and beyond. The Role * As a Digital Workspace Specialist (L2) you will combine hands-on, on-site support with being part of the global team, responsible for ensuring a seamless experience for both internal colleagues and external customers. You will have two areas of responsibility; one coordinating the regional onboarding of new employees and providing face‑to‑face technical support in the Sofia office. The second you will also support our colleagues worldwide remotely and you will help triage customer platform issues as part of our follow‑the‑sun operating model, ensuring problems reach the right teams quickly and customers benefit from timely, high‑quality resolution. You will diagnose and resolve incidents and service requests across Windows and MacOS devices, Microsoft 365, end‑user hardware, basic network connectivity and audio‑visual conferencing solutions. This role requires strong hands‑on troubleshooting skills and a customer‑focused approach to support. You will act as the primary on‑site and regional remote contact for onboarding and lifecycle activities (joiners, movers and leavers), including device provisioning, stock management and other local operational tasks. Working closely with the wider IT Operations team, you will help ensure consistent service delivery and drive continual improvement. While the ro