The Centre Of Workplace Technology
DigitalWorkplaceServicesSpecialist
“Digital Workplace Services Specialist at The Centre Of Workplace Technology. Skills: Digital workplace services, On-site technical support, Executive support. Provide on-site technical support. Install hardware and software”
What You'll Achieve.
Ensure maximum uptime; Drive high standard of customer experience; Ensure meeting rooms operational; Ensure collaboration spaces operational; Maintain accurate asset records; Ensure compliance with processes; Meet SLA targets consistently; Build relationships and trust
Industry & Context.
Troubleshoot issues; Diagnose issues; Resolve issues
Occasional travel, Flexibility for business needs
What They're Looking For.
Must Have
3+ years IT support experience, Windows 10/11 support, macOS support, Microsoft 365 support, Mobile devices support, Workplace technologies support, Device deployment tools familiarity, Identity services familiarity, IT service management tools experience, Customer service mindset, Effective communication skills
Nice to Have
Collaboration tools support experience, Meeting room technologies support experience, Asset management knowledge, Lifecycle processes knowledge, CompTIA A+ certification, HDI certification, Microsoft MCP certification, Post-secondary education in IT, Equivalent experience
What You'll Do.
Provide on-site technical support
Install hardware and software
Configure hardware and software
Troubleshoot hardware and software
Diagnose technical issues
Resolve technical issues
Deliver end-user guidance
Provide executive support
Ensure executive technology readiness
Support collaboration tools
Support conferencing systems
Maintain infrastructure areas
Manage hardware lifecycle
Administer equipment deployment
Administer software deployment
Participate in IT projects
Collaborate with infrastructure teams
Collaborate with network teams
Collaborate with collaboration teams
Contribute to process improvements
Create knowledge documentation
Deliver customer service
Maintain user relationships
How You'll Work.
Team & Collaboration
Global IT teams; Infrastructure teams; Network teams; Collaboration teams; IT teams
Communication Scope
Communicate effectively
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