DigitalWorkplaceServicesSpecialist

**Job Requisition ID #** 26WD99070 _**Digital Workplace Services Specialist (Site Support)**_ **About the Role** We are looking for a highly motivated **Digital Workplace Services Specialist** to provide exceptional on-site technical support and deliver a seamless workplace technology experience. In this role, you will act as the **face of IT** , supporting employees across office and hybrid environments, ensuring maximum uptime, and driving a high standard of customer experience. You will work closely with global IT teams while delivering hands-on support, contributing to projects, and maintaining office technology environments. **Key Responsibilities:** _**End-User Support**_ * Provide day-to-day on-site technical support for desktops, laptops, mobile devices, and office technology * Install, configure, and troubleshoot hardware and software across Windows, Mac, and mobile platforms * Diagnose and resolve technical issues promptly, ensuring minimal disruption to users * Deliver end-user guidance and training where required to improve user productivity _**Executive (VIP) Support**_ * Provide high-touch, “white glove” support to executives and senior stakeholders * Ensure readiness of executive technology, meetings, and key business events * Respond rapidly to critical issues with a high level of professionalism and discretion _**Workplace & Office Technology**_ * Ensure meeting rooms and collaboration spaces are fully operational and well-maintained * Support collaboration tools and associated technologies (e.g. conferencing systems) * Maintain and support infrastructure areas such as IDF/MDF rooms in partnership with network teams _**Asset & Lifecycle Management**_ * Manage hardware lifecycle activities including provisioning, shipping, receiving, and asset tracking * Maintain accurate asset records and ensure compliance with internal processes * Administer deployment of equipment and software solutions across the business _**Projects & Continuous Improvement**_ *