Guardian
DigitalWorkplace,ExecutiveSupportandAudiovisualAVSupportEngineer
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“Digital Workplace, Executive Support and Audiovisual AV Support Engineer at Guardian. Skills: Executive Support, Audiovisual Support, End User Computing, Device Management. Provide high touch technology support. Act as escalation point”
Industry & Context.
Troubleshooting skills; Sound judgment; Sound decisions
25% travel
What They're Looking For.
Must Have
Ten or more years of IT experience, Five years focused on digital workplace, Five years focused on end user computing, Five years focused on executive support, Demonstrated experience supporting senior executives, Experience with Microsoft 365 ecosystem, Hands on experience with virtual desktop platforms, Legally authorized to work in the United States
Nice to Have
Experience working within executive or VIP support models, Background in incident and escalation management, Experience developing operational documentation, Prior experience mentoring support staff, Prior experience serving as senior technical lead, Proactive planning and readiness support, Familiarity with Microsoft E5 Security capabilities, Familiarity with device lifecycle management, Familiarity with automation, Familiarity with enterprise audiovisual environments, Familiarity with enterprise collaboration environments
What You'll Do.
Provide high touch technology support
Act as escalation point
Support leadership meetings
Support enterprise events
Perform live troubleshooting
Support and troubleshoot Windows endpoints
Support and troubleshoot virtual desktop solutions
Maintain hands on working knowledge
Manage executive device lifecycle activities
Provide onsite support
Provide remote support
Support Microsoft Teams Rooms
Support audiovisual hardware
Support room control systems
Partner with Facilities
Partner with event stakeholders
Ensure meetings are prepared
Ensure meetings are executed
Ensure executive support practices align
Maintain secure configurations
Protect sensitive executive data
Handle business critical issues
Handle executive issues
Maintain working understanding of AI
Identify opportunities to improve user experience
Support adoption of modern tools
Collaborate with cross functional partners
Manage relationships with AV vendors
Manage relationships with technology vendors
Contribute to evaluations of new solutions
Document operational practices
How You'll Work.
Team & Collaboration
Internal teams; External vendors; Cross functional partners; Security teams; Infrastructure teams; HR teams; Real Estate teams; Business teams
Communication Scope
Clear communication
Process & Methodology
Incident management, Escalation management
Full Job Description
Guardian is seeking an Executive and AV Support Lead to join the Digital Workplace organization. This role is responsible for providing hands on executive end user and audiovisual support in highly visible and time sensitive environments. The position requires strong technical experience, sound judgment, and the ability to work independently while partnering closely with internal teams and external vendors. This role supports senior leaders and enterprise meetings where reliability, security, professionalism, and discretion are essential. **You Will** : **Executive and End User Support** * Provide high touch technology support for senior executives, including devices, collaboration tools, and audiovisual environments. Act as an escalation point for complex or high impact executive support issues. Support leadership meetings, town halls, and enterprise events, including live troubleshooting during sessions when needed. **End User Computing and Device Management** * Support and troubleshoot Windows endpoints and virtual desktop solutions, including Azure Virtual Desktop, Windows 365, AWS Workspaces, and traditional VDI platforms. Maintain hands on working knowledge of Microsoft Intune, SCCM, and Windows Autopilot. Manage executive device lifecycle activities such as provisioning, ongoing maintenance, refresh, and retirement. **Audiovisual and Collaboration Support** * Provide on site and remote support for executive conference rooms, meeting spaces, and hybrid work environments. Support Microsoft Teams Rooms and associated audiovisual hardware, including cameras, microphones, displays, and room control systems. Partner with Facilities, vendors, and event stakeholders to ensure meetings are properly prepared and executed. **Security and Compliance** * Ensure executive support practices align with Guardian policies, security standards, and regulatory requirements. Work closely with Security and Infrastructure teams to maintain secure configurations and protect sensitive
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