DigitalWorkplaceAVSupportEngineer

**Job Title** Digital Workplace AV Support Engineer **Location** Bethlehem, PA. This role requires travel to other Guardian locations including Hudson Yards (NYC), Holmdel, NJ, and additional sites as needed (up to 25%). Occasional off-hours and weekend support is required. **Job Summary** Guardian is seeking a highly capable AV Support Engineer to join the Digital Workplace organization. This role is responsible for delivering reliable, high-touch audiovisual and collaboration support across conference rooms, executive meeting spaces, and enterprise event environments. This is a hands-on, customer-facing role supporting Microsoft Teams Rooms and modern hybrid collaboration technologies. The position requires strong technical depth, composure under pressure, and the ability to resolve issues in real time during business-critical meetings and events. The ideal candidate operates independently, partners effectively across IT, Facilities, and vendors, and takes ownership of delivering a consistent, high-quality meeting experience across all locations. **Key Responsibilities** **AV and Collaboration Support** * Provide onsite and remote support for conference rooms, boardrooms, training rooms, and hybrid collaboration spaces * Support Microsoft Teams Rooms and related AV technologies including cameras, microphones, DSPs, displays, and control systems * Perform real-time troubleshooting during live meetings, minimizing disruption and ensuring a seamless experience * Conduct pre-meeting room validation checks to ensure readiness and reliability **Event and Executive Support** * Deliver white-glove support for executive meetings, town halls, and enterprise events * Manage end-to-end AV support including setup, testing, live operation, and teardown * Partner with business stakeholders and event organizers to define requirements and ensure successful execution * Support live and hybrid events including streaming, recording, and broadcast workflows **End User Support and Expe