Company
DigitalTechnologyBusinessAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Digital Technology Business Analyst. Skills: Business analysis, Requirements definition, Generative AI, Low-code/no-code. Lead requirements definition. Own high-quality deliverables”
What You'll Achieve.
Improve business processes; Enable global initiatives; Identify process gaps; Ensure successful delivery; Define measurable outcomes and KPIs; Validate benefits realization; Reduce manual work; Improve cycle time and controls; Monitor performance; Investigate issues using analytics; Recommend enhancements; Communicate status and outcomes to stakeholders; Support roadmaps for digital transformation
Industry & Context.
Identify process gaps through data-driven analysis; Translate business needs into clear requirements; Identify root causes, risks, and optimization; Define measurable outcomes and KPIs; Evaluate solution options; Analytical and structured problem solver
Only candidates with Costa Rican nationality or valid immigration status will be applicants residing outside Costa Rica will not be considered, Relocation is not available
What They're Looking For.
Must Have
Bachelor’s degree in Information Technology, Business Administration, Finance, Industrial Engineering, or related field, 5+ years of experience in business analysis, systems enablement, and/or process transformation, Excellent communication skills in English (B2 + or higher), Proven ability to lead requirements discovery through delivery, process and data analysis skills, Experience supporting testing/UAT, Hands-on exposure to low-code/no-code technologies, Experience applying Generative AI in business contexts
Nice to Have
Global Shared Services experience P2P exposure is a plus
What You'll Do.
Lead requirements definition
Own high-quality deliverables
Conduct process and data analysis
Evaluate solution options
Design and prototype digital solutions
Plan and lead workshops
Drive testing strategy and execution
Manage demand and delivery backlog
Provide ongoing support
Build partnerships and influence
How You'll Work.
Team & Collaboration
Aligning stakeholders across Finance, IT, Security, Compliance, and Operations; Partnering with technical teams; Working with agile or hybrid delivery teams; Collaboration across functions and geographies; Facilitate alignment and manage competing demands
Communication Scope
Excellent communication skills in English (B2 + or higher); Ability to collaborate across functions and geographies; Excellent communication skills; Ability to create executive-ready summaries; Facilitate decision-making across stakeholders; Clear, concise communicator; Translate technical concepts into business value; Executive-ready messaging
Process & Methodology
Manage the demand and delivery backlog, Prioritize, Write and refine user stories, Manage dependencies, Ensure timely resolution of defects and change requests
Full Job Description
# **JOB DESCRIPTION** ### This role supports Global Business Transformation, focusing on the development, testing, and implementation of technology-driven solutions that improve business processes and enable global initiatives. ### The Business Analyst acts as a subject matter expert, driving requirements alignment across business units and proactively recommending innovative technology solutions. The role identifies process gaps through data-driven analysis, translates business needs into clear requirements, and ensures successful delivery through strong governance, testing, and stakeholder communication. ### **Responsibilities** * ### Lead end-to-end requirements definition for Business transformation initiatives, aligning stakeholders across Finance, IT, Security, Compliance, and Operations and ensuring clear traceability from business need to solution design. * ### Own high-quality deliverables (BRDs/FRDs, process maps, functional designs, user stories, acceptance criteria, control impacts), setting documentation standards and mentoring others on best practices. * ### Conduct process and data analysis to identify root causes, risks, and optimization opportunities; define measurable outcomes and KPIs to validate benefits realization. * ### Evaluate solution options and recommend scalable designs, including low-code/no-code approaches (e.g., Power Platform) and automation patterns that reduce manual work and improve cycle time and controls. * ### Design and prototype digital enablement solutions using Generative AI and Microsoft Copilot capabilities (including Copilot Studio and AI Agents), defining use cases, prompts, guardrails, and adoption considerations. * ### Plan and lead workshops, working sessions, and product demos; translate complex concepts into executive-ready insights, decisions, and tradeoffs. * ### Drive testing strategy and execution (test scenarios/scripts, UAT coordination, defect triage), partnering with technical teams to validate quality, usa
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