Apax
Non-Profit
DigitalSystemsManager
“Digital Systems Manager at Apax. Skills: Digital systems management, SaaS platform management, ICT helpdesk coordination. Manage digital ecosystems. Manage SaaS platforms”
Industry & Context.
What They're Looking For.
Must Have
2 years relevant experience, Managing digital systems, Experience coordinating helpdesk, Experience coordinating onboarding/offboarding, Delivering staff support, Digital literacy Microsoft 365, Experience working with suppliers
Nice to Have
Microsoft 365 certifications, ITIL Foundation certification, Salesforce Administrator certification, Asana or project management platform experience, Qualification in Digital Transformation, Qualification in Business Systems, Qualification in Process Improvement, Qualification in Project Coordination, Qualification in Change Management, Exposure to Power Automate, Experience within supported housing, Experience within social care, Experience within healthcare, Experience within charity, Experience with Salesforce, Experience with Asana, Familiarity with Microsoft Intune, Familiarity with Entra ID, Experience with SaaS governance, Experience with workflow automation, Experience with Power Automate, Knowledge of GDPR, Knowledge of digital governance, Experience creating knowledge bases, Experience creating SOPs, Experience creating digital training resources, Exposure to digital transformation, Exposure to systems improvement projects
What You'll Do.
Manage digital ecosystems
Manage SaaS platforms
Drive digital capability
Oversee SaaS Helpdesk
Manage portfolio of SaaS platforms
Coordinate helpdesk function
Coordinate service desk function
Coordinate digital support function
Coordinate onboarding
Coordinate offboarding
Provide staff support
Provide staff guidance
Provide staff training
How You'll Work.
Team & Collaboration
Cross-functional teams
Process & Methodology
Project management
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