Spektrum
Aerospace and Defence
DigitalSupportSpecialist
“Digital Support Specialist at Spektrum. Skills: Helpdesk support, Application support, User training. Support user onboarding. Provide first-line helpdesk support”
Industry & Context.
Troubleshooting; Issue escalation
What They're Looking For.
Must Have
Two years vocational training in IT, 3+ years helpdesk/end-user support, Experience with helpdesk tracking software, Familiarity with Agile/DevSecOps practices, Experience documenting solutions, Knowledge of data security principles, Experience with application monitoring, Proficiency in Microsoft Office Suite
Nice to Have
Experience with Jira, Experience with GitLab, Experience with ServiceNow, Experience with Remedy, Experience with Confluence, Experience with Nagios, Experience with Prometheus, Experience with Splunk, Experience with Grafana
What You'll Do.
Support user onboarding
Provide first-line helpdesk support
Escalate issues to teams
Review user documentation
Document recurring issues
Maintain knowledge entries
Monitor application performance
Identify potential improvements
Provide user feedback
Deliver training sessions
Maintain cybersecurity awareness
Assist in preventing unauthorized access
Perform additional tasks
How You'll Work.
Team & Collaboration
Cross-functional teams; Interdisciplinary teams
Communication Scope
User training; User guides; Onboarding material
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