Intuitive
Healthcare
DigitalSolutionsSpecialist(Benelux,Austria,Switzerland)
“Digital Solutions Specialist (Benelux, Austria, Switzerland) at Intuitive. Skills: digital solutions, customer satisfaction, product utilization, workflow analysis, customer training, application support, sales and marketing support, product demos, customer presentations, relationship building. Be a subject matter expert and trusted advisor of our digital solutions for customers (externally) and Intuitive colleagues (internally). Perform Intuitive Hub in-services, workflow analysis, customizatio”
What You'll Achieve.
execution of current and future digital strategies to further grow the digital solution adoption by our customers; seeks highest customer satisfaction and product utilization; drive further expansion of our digital offering within our existing customer base; advance our mission and achieve their highest potential
Industry & Context.
Excellent analytical and problem-solving skills required
Travel >75%
What They're Looking For.
Must Have
Bachelor’s degree or equivalent experience required, 2+ years’ experience in procedural / OR healthcare software required, 2+ years of experience with clinical project integrations, Background in training of clinical and OR staff required, Knowledge of the Procedural/Operating Room environment required, Excellent analytical and problem-solving skills required, Expertise and experience in delivering consulting services to the value to the customer required, Ability to deliver consistent and effective communication, Ability to discover and understand customer needs, engage, and inspire customers to adopt new and effective solutions, Highly organized and able to manage time in a fast-paced environment, communication skills, both written and verbal in Dutch, German and English
Nice to Have
Engineering, life science or medical background preferred, Prior knowledge with EMR/PACS solutions is an advantage
What You'll Do.
Be a subject matter expert and trusted advisor of our digital solutions for customers (externally) and Intuitive colleagues (internally)
Perform Intuitive Hub in-services
and optimization to meet customer objectives
Educate and prepare customers for My Intuitive+ including customer onborading
Monitor and drive the digital products utilization by customers and clinical users
Drive continuous expansion of the user base by working with key hospital staff and thought leaders
Test and troubleshoot functionality of installed identify and document issues to be escalated to digital technical support teams for resolution
Lead clinical teams through training sessions
helping them understand system operation
and mentor new and existing team members
Participate in the training and launch of new products and/or procedures
Participate in departmental and cross-functional projects to develop or improve Intuitive processes
Build excellent relationship with internal colleagues
such as dV sales and clincal teams
marketing and field service
Support complex customer events involving multi-departmental collaboration and multi-faceted solutions
Be a resource to the clinical and administrative team
providing guidance and insight on the use of the Intuitive Hub System
Provides feedback based on client experiences to support and product develop team for process improvements
Prospect for digital solution expansions and upgrades existing base
How You'll Work.
Team & Collaboration
Build excellent relationship with internal colleagues, such as dV sales and clincal teams, digital support, marketing and field service; Support complex customer events involving multi-departmental collaboration and multi-faceted solutions; Participate in departmental and cross-functional projects
Communication Scope
Ability to deliver consistent and effective communication; communication skills, both written and verbal in Dutch, German and English
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