Twilio
Communications
DigitalSalesRepresentative3
Neural analysis suggests this role is
optimal for Senior candidates.
“Digital Sales Representative 3 at Twilio. Skills: Digital Inside Sales, lead qualification, net new customer acquisition, solution selling, closing deals, managing customer accounts, understanding customer needs, designing solutions, managing sales cycles, revenue generation, upsell and cross-sells, pipeline management, forecasting, customer relationship management. Manage and expand customer accounts within Twilio. org’s Self-Service and Named Account customers across community & social service”
What You'll Achieve.
closing new revenue; protecting revenue; driving upsell and cross-sells; consistently deliver revenue, gross margin, and gross profit results; maintaining NPS; preventing churn
Industry & Context.
solve their problems; find the best solution for each customer
may be required to travel occasionally to participate in project or team in-person meetings
What They're Looking For.
Must Have
At least 5+ years of sales, marketing, and/or operations experience in a technical SaaS/CPaaS space, with a record of top performance., Technical solutions selling experience – including closing experience – and enjoys working with customers to solve their problems., Demonstrated track record of managing business forecasts and financial models., Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships., Analytical account development strategy based on using data to find opportunities and prove value., Entrepreneurial mindset with appetite to define processes and build programs., Record of delivering revenue and gross profit results, Deep personal interest in the social impact market and dedicating your career to making a positive difference., written and verbal communication skills, with the ability to effortlessly make complex technical and financial details sound simple., High adaptability, with comfort trying new things and building within a rapid-paced environment, comfort with ambiguity and change., process-orientation, focus on amplifying improvements in your own work by improving systems and processes across the team., World-class organization, prioritization, and documentation skills.
What You'll Do.
Manage and expand customer accounts within Twilio. org’s Self-Service and Named Account customers across community & social services
Credit Union and other miscellaneous non-profit customers.
Work with customers to understand their business and technical requirements.
Understand the capabilities of Twilio’s communications API platform so that
you can design a solution for their specific use case needs.
Manage entire sales cycles and own a book of business with the goal of closing new revenue
protecting revenue and driving upsell and cross-sells while managing your assigned account list and addressing issues that may arise
Execute programmable sales plays to consistently deliver revenue
and gross profit results.
Generate and maintain an accurate sales pipeline and forecast utilizing our CRM
Salesforce through proactive efforts and collaboration with your manager.
Execute automation strategies to serve a large quantity of customers while maintaining NPS and preventing churn
Be an owner to drive deals forward
knock down obstacles for our customers and internally
and find the best solution for each customer
and recommend process improvements to support the whole team.
Develop expertise in the social impact and nonprofit market to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.
How You'll Work.
Team & Collaboration
Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to execute renewals, address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.; Proactive efforts and collaboration with your manager.; Collaboration with your manager.
Communication Scope
world-class interpersonal and communication skills; ability to effortlessly make complex technical and financial details sound simple
Process & Methodology
managing multiple projects/deals at the same time
Full Job Description
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as our next Digital Sales Representative About the job This position is needed to play a key role in further growing Twilio’s social impact organization. As our Digital Inside Sales Representative, you will be responsible for lead qualification, net new customer acquisition, solution selling, and closing deals within our nonprofit accounts, while upholding the Twilio Magic and driving forward with the ultimate goal to help our customers do good. Responsibilities In this role, you’ll: Manage and expand customer accounts within Twilio.org’s Self-Service and Named Account customers across community & social services, healthcare, traditional NGO’s, Humanitarian aid, Credit Union and other miscellaneous non-profit customers. Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs. Manage entire sales cycles and own a book of business with the goal of closing new revenue, protecting revenue and driving upsell and cross-sells while managing your assigned account list and addres
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