1-800 Contacts
DigitalSalesandServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Digital Sales and Service Representative at 1-800 Contacts. Skills: Sales, Customer service. Answer customer chats concurrently. Consult customers on contact lens purchases”
What You'll Achieve.
High performance metrics; Revenue per chat
Industry & Context.
Solution-oriented mindset
Weekend shift required, Private dedicated workplace
What They're Looking For.
Must Have
High school diploma, 2-3 years customer service experience, 40 words per minute typing, 20 mbps download speed, 10 mbps upload speed
What You'll Do.
Answer customer chats concurrently
Consult customers on contact lens purchases
Reply to customer emails
Reply to customer MMS
Communicate with manager
Engage with team members
Request prescriptions via phone
Provide customer service
Maintain performance metrics
How You'll Work.
Team & Collaboration
Virtual work environment; One-on-one meetings; Team meetings; Team chats
Full Job Description
Who we are SeekWell is the parent company of 1-800 Contacts, Framery, and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come. Why you want this job At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission, and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. The Digital Associate is a role for a passionate individual that desires to interact with customers through chat and email. We invest in our employees to make sure our customers have a remarkable experience. This is not just another call center job, apply today to become a part of our amazing company and culture! Start Date: June 29th, 2026 Train and work remotely from approved states (Utah, North Carolina and Texas) Training: Three weeks (10AM – 5 PM MST, M-F) 100% attendance is mandatory Full-time (40 hours per week) Most shifts will be in the afternoon/evenings (2:00 PM–10:00 PM, 3:00 PM–11:00 PM), supplemented by some day shifts, depending on staffing needs Starting base pay: $15.00 per hour + bonus potential of up to $6/hr Required weekend shift Why you'll love us Monthly performance bonuses for those who qualify (up to $6 per hour) Ownership of your development with support from leaders dedicated to fostering growth Bi-annual performance reviews A safe, respectful, and inclusive work environment What you’ll do Answer 2-3 incoming customer chats concu
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