DigitalProjectsImplementationAnalyst

Garden City, NY (Hybrid) Salary Range: $65,000 - $75,000 The Digital Projects Implementation Analyst is responsible for supporting the implementation of software applications and business tools, as well as services related to digital projects associated with Apple Bank’s digital banking strategy. Duties include reviewing business requirements, preparing user acceptance test (UAT) scripts, performing user testing, contributing to training documentation, and instructing staff on new systems and processes. This role collaborates with the Information Technology group throughout certification and testing phases, and provides project support across various departments, including digital banking, account openings, call center tools, debit card/disputes, and products/processes. The Analyst manages connections between technical and system-related considerations, anticipates changes, resolves obstacles, and coordinates across business lines to meet objectives, address issues, and ensure implementation timelines are met. **ESSENTIAL****DUTIES & RESPONSIBILITIES** * Collaborate with business partners to design test scenarios that accurately reflect real-world situations; document processes, coordinate resources, and execute user acceptance testing to validate these scenarios and provide final approval to IT prior to deployment. * Develop and maintain comprehensive documentation to support application testing efforts, generate detailed reports on outcomes, conduct and oversee regression testing as part of ongoing quality assurance, and ensure certification across various digital devices, operating systems, and browsers. * Log trouble tickets for issues identified during UAT, supplying all required documentation to facilitate investigation and resolution. * Liaise with IT teams and external vendors through project calls and post-implementation meetings to ensure solutions are delivered according to documented requirements. * Execute thorough testing and validation of systems and