ING
Banking
DigitalProductManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Digital Product Manager at ING. Skills: Digital Product Management, Customer Journey Optimisation, Product Ownership. Drive digitisation initiatives. streamline and automate customer journeys”
What You'll Achieve.
deliver seamless, efficient, and customer-centric solutions; elevate the experience across acquisition; onboarding; everyday use; deliver seamless, customer-centric outcomes; enhance efficiency; automation; customer satisfaction; deliver meaningful improvements to customer journeys
Industry & Context.
analysing moments of truth; analysing pain points; analysing customer behaviour; analytical mindset
What They're Looking For.
Must Have
digital product management, customer experience design, end-to-end journey optimisation, driving digital transformation, analysing moments of truth, designing seamless customer journeys, agile, data-driven environment, collaborate across squads, prioritise and deliver, continuously innovate, frictionless, digitised experiences, Daily Banking customers, digital product experience, designing and delivering digital solutions, improve customer outcomes, Deep customer experience, journey optimisation skills, analysing pain points, defining moments of truth, redesigning journeys end-to-end, Hands-on experience in customer journey, lifecycle management, improving application flows, onboarding processes, ongoing engagement, drive digitisation, process improvement initiatives, enhance efficiency, automation, customer satisfaction, Exceptional stakeholder management, collaboration skills, working across tech, operations, contact centres, digital teams, deliver customer-centric outcomes, digital, analytical, and customer-first mindset, ability to deliver meaningful improvements, customer journeys
Nice to Have
Customer Journey experience, Product Owner experience, prior banking experience
What You'll Do.
Drive digitisation initiatives
streamline and automate customer journeys
Analyse customer behaviour
feedback and pain points
identify opportunities for journey
contributing to sprint rituals
ensuring initiatives land with quality
incidents and product risks
implementing structural improvements
across systems and processes
Collaborate closely with cross-functional teams
How You'll Work.
Team & Collaboration
Collaborate cross-functionally; collaborate across squads; Collaborate closely with cross-functional teams — Tech, Operations, Digital, Contact Centre and Marketing; Exceptional stakeholder management and collaboration skills, working across tech, operations, contact centres and digital teams
Process & Methodology
managing backlogs, contributing to sprint rituals
Full Job Description
ING is seeking for an experienced **Digital Product Manager** to join our Daily Banking Frictionless Banking team for a **_12-month Fixed Term Contract._** With the key focus on Daily Banking, we have a number of new opportunities for professionals with **_Customer Journey and Product Owner_** __ experience who can add value from day one. As a **Product Manager** , you’ll play a pivotal role in shaping and elevating the everyday banking experience for our customers. In this role, you’ll lead digitisation initiatives, optimise end‑to‑end customer journeys, and drive strategic improvements across onboarding, transactions, and savings experiences. You’ll combine deep product, process, and digital expertise with a strong customer‑first mindset – collaborating cross‑functionally, challenging boundaries, and using data to deliver seamless, efficient, and customer‑centric solutions that keep ING a step ahead. Our ideal candidate will bring expertise in **digital product management, customer experience design and end‑to‑end journey optimisation.** While you _do not_ need prior banking experience, you must be confident driving digital transformation, analysing moments of truth, and designing seamless customer journeys that elevate the experience across acquisition, onboarding, and everyday use. You’ll thrive in an agile, data‑driven environment, collaborate across squads to prioritise and deliver on the initiatives; and continuously innovate to create frictionless, digitised experiences for our Daily Banking customers. Ready to make an impact? **What you’ll do** * Drive digitisation initiatives that streamline and automate customer journeys across Daily Banking. * Analyse customer behaviour, feedback and pain points to identify opportunities for journey and process improvement. * Drive agile delivery by managing backlogs, contributing to sprint rituals and ensuring initiatives land with quality. * Manage issues, incidents and product risks, implementing structural improvemen
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