MSX International
Automotive
DigitalProductAnalyst
“Digital Product Analyst at MSX International. Skills: Product Analytics, Digital Analytics, Data Science, User behavior analysis, Digital product performance analysis, SQL, BigQuery, Product Analytics Tooling, Amplitude, Google Analytics 4. Measuring the performance of Digital Customer Experiences (Mobile App, Web, In-Vehicle Infotainment, etc.). Providing the "source of truth" for various Product Owners”
What You'll Achieve.
Define & Track Success: Partner with Product Owners to define Key Performance Indicators (KPIs) and success metrics for new and existing digital features; Validate whether launched features are meeting customer needs
Industry & Context.
Analytical mindset: ability to move beyond "what" the data says to "why" it matters and "what" the business should do next
What They're Looking For.
Must Have
Technical background with ability to quickly understand a specific domain and identify the trends and opportunities in that space, Excellent analytical, interpersonal, and communication ability to adapt communication style based on the audience, Thrive in environments where there is a lot of ambiguity, and you have the opportunity to add order, Experienced at building working relationships, influencing teams to take action and earning the trust of senior stakeholders, 3+ years of experience in Product Analytics, Digital Analytics, or Data Science, specifically focused on user behavior and digital product performance, Advanced SQL skills: Proficiency in writing complex queries, joining disparate datasets, and performing data validation within environments like BigQuery or similar cloud warehouses, Product Analytics Tooling: Hands-on experience with Amplitude, Mixpanel, Heap, or Google Analytics 4 to track event-based user behavior, Analytical Mindset: ability to move beyond "what" the data says to "why" it matters and "what" the business should do next
Nice to Have
Experience with Commercial/Fleet Operations are a plus, Product Management Perspective: Experience working within a Product Management framework or a "Product-Led" organization is a significant plus, Data Visualization: Experience building automated dashboards in Power BI, Tableau, or Looker to democratize data for non-technical stakeholders, Project Management: Familiarity with JIRA, Rally, or similar Agile project management tools, Domain Expertise: Experience in Automotive Customer Service, Dealership Operations, or Vehicle Servicing (knowledge of how customers book and receive vehicle maintenance), Communication: Excellent interpersonal skills with the ability to adapt your communication style for technical engineers and non-technical senior leadership
What You'll Do.
Measuring the performance of Digital Customer Experiences (Mobile App
In-Vehicle Infotainment
Providing the "source of truth" for various Product Owners
Using data to tell the story of how customers interact with products
Identifying friction points and opportunities to improve the vehicle service journey
Define & Track Success: Partner with Product Owners to define Key Performance Indicators (KPIs) and success metrics for new and existing digital features
Behavioral Analysis: Utilize product analytics tools to perform deep-dive analyses on user journeys
and conversion funnels
Data Synthesis: Translate complex datasets from BigQuery into clear
and actionable insights that influence the product roadmap and prioritization
Tracking Strategy: Collaborate with engineering and product teams to ensure robust data collection by defining tagging requirements and instrumentation logic
Insight Delivery: Act as a consultant to the CX team
providing regular reporting and ad-hoc analysis to validate whether launched features are meeting customer needs
Experimentation: Support A/B testing and experimentation frameworks to statistically validate product hypotheses
Voice of the Data: Represent the objective "voice of the customer" through quantitative evidence in stakeholder meetings and planning sessions
How You'll Work.
Team & Collaboration
Partner with Product Owners to define Key Performance Indicators (KPIs) and success metrics; Collaborate with engineering and product teams to ensure robust data collection; Act as a consultant to the CX team; Providing regular reporting and ad-hoc analysis; Represent the objective "voice of the customer" through quantitative evidence in stakeholder meetings and planning sessions; Influencing teams to take action; Earning the trust of senior stakeholders
Communication Scope
Excellent analytical, interpersonal, and communication ability to adapt communication style based on the audience; Excellent interpersonal skills with the ability to adapt your communication style for technical engineers and non-technical senior leadership
Process & Methodology
Familiarity with JIRA, Rally, or similar Agile project management tools
Applying for this Digital Product Analyst role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about MSX International?
Real rants from real employees. Read before you apply.