Jll
DigitalPlatformTrainingLead(Experience)
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“Digital Platform Training Lead (Experience) at Jll. Skills: Platform implementation, Global rollouts, Learning and development, AI-powered learning. Drive global rollout of AI-powered Experience Upskilling App. Manage timelines, resources, and deliverables”
What You'll Achieve.
Successful global platform deployment within timelines and budget; Achieve target user adoption rates toward 54,000+ employees; Measurable improvements in workplace experience competency; High platform engagement rates and user satisfaction; Effective license utilization and cost-per-user optimization; Correlation between platform usage and improved client satisfaction
Industry & Context.
Analytical skills; Performance measurement; Data-driven decisions; Optimization initiatives
What They're Looking For.
Must Have
Bachelor's degree in Project Management, Learning & Development, Technology, or related field, 8+ years of experience in large-scale technology platform implementation, learning management systems, or digital transformation projects, Proven experience managing global rollouts across multiple locations and diverse user bases, Proven experience of working with internal cross-functional partners, Project management skills with demonstrated ability to manage complex, multi-stakeholder initiatives, Experience with vendor management and software licensing models, Knowledge of learning science principles, gamification, and adult learning methodologies, Excellent analytical skills with experience in performance measurement and data-driven decisions, Understanding of SaaS licensing models and enterprise software procurement
What You'll Do.
Drive global rollout of AI-powered Experience Upskilling App
Oversee annual bulk licensing procurement process
Coordinate license distribution to account team members
Manage vendor relationships
Coordinate with solution provider for integration and optimization
Develop and execute phased deployment strategies
Collaborate with creator license holders
Develop role-specific content
Ensure content aligns with learning science principles
bite-sized learning experiences
Coordinate content customization for client accounts
Maintain consistency with JLL's experience standards
Establish quality assurance processes for content
Optimize content based on user feedback
Design and implement change management strategies
Drive platform adoption across diverse locations
Create communication plans and marketing materials
Promote the app and demonstrate value proposition
Support regional communications strategy
Implement real-time metrics and analytics frameworks
Measure training impact on performance and satisfaction
Develop dashboards and reporting mechanisms
competency improvements
Conduct regular performance reviews and optimization initiatives
Correlate training metrics with client satisfaction scores
Support business development efforts
Provide platform expertise during RFP responses
Manage mid-year license procurement for unexpected demand
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal cross-functional partners; Experience Platform Geo-Leads; Regional training app project leads; Account teams
Communication Scope
Communication plans; Marketing materials; Value proposition; RFP responses; Client presentations
Process & Methodology
Project management, Global rollouts, Change management, Deployment strategies, Vendor management, License procurement, Performance measurement, Analytics frameworks, RFP responses
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Digital Platform Training Lead (Experience)** **Department: Workplace Experience** **Location: NY, London, Europe** **About JLL** JLL is a leading professional services firm that specializes in real estate and investment management. Our comprehensive range of services helps companies around the world achieve their ambitions by delivering exceptional workplace experiences. With a strong global presence across 400+ client accounts, JLL is committed to shaping the future of work and creating environments that drive productivity, engagement, and well-being. **Join Our Team** At JLL, we believe that continuous learning and development are fundamental to delivering exceptional workplace experiences. As the Digital Training Platform Project Lead for our new AI-powered Experience Upskilling App, you will spearhead the global rollout of a revolutionary learning platform that will transform how we develop and upskill our 45,000+ on-site employees worldwide. Join us in democratizing personalized learning and driving measurable improvements in performance and satisfaction across our global workforce. **Position Summary** The Digital Training Platform Project Lead is responsible for managing the end-to-end implementation, deployment, and optimization of JLL's new AI-powered Experience Upskilling App across 400+ global client accounts. This role combines strategic project leadership with hands-on execution, overseeing the
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