Evelyn Partners
Wealth Management
DigitalPlatformSupportAnalyst
Neural analysis suggests this role is
optimal for mid candidates.
“Digital Platform Support Analyst at Evelyn Partners. Skills: Digital Platform Support, Incident Management, Change Management. Provide Level 2 technical support. Work with suppliers in incident management”
Industry & Context.
Problem solving; Root cause analysis; Analytical thinking
What They're Looking For.
Must Have
Previous experience in an Application Support role, Proficient IT skills in core Microsoft Office systems, Proficient use of SQL, Analytical way of thinking, First-class problem solver, Delivery focused, Able to multi-task
Nice to Have
Previous experience of working in Wealth Management, Understanding of wealth management or financial services products and processes, Experience / awareness of Rest API, Experience / awareness of JIRA, Experience / awareness of Post Man, Experience / awareness of Confluence, Experience / awareness of Windows Servers, Experience / awareness of analysing application log files
What You'll Do.
Provide Level 2 technical support
Work with suppliers in incident management
Work with suppliers in request management
Work with suppliers in change management
Work with internal development teams in incident management
Work with internal development teams in request management
Work with internal development teams in change management
Prioritise technical issues
Manage a queue of incidents
Manage a queue of requests
Provide support for portal configuration
Provide support for portal releases
Provide support for portal upgrades
Problem analysis for portal problems
Problem resolution for portal problems
Participation in testing
Participation in release management
Investigate root cause analysis
How You'll Work.
Team & Collaboration
Business stakeholders; Third-party platform providers; Internal development teams
Process & Methodology
Incident management, Request management, Change management, Release management
Full Job Description
Evelyn Partners is a UK leader in wealth management, providing personalised, expert investment management and financial planning advice to support clients in embracing what’s next. Our success hinges on our people and that’s our secret for longevity. We are a team of passionate professionals and everything we do is guided by our purpose – placing the power of good advice into more hands, we go further to understand the needs of our clients and what matters most to them. We’re here to help them make significant decisions with confidence, provide strong foundations for the future and guide them towards their goals. What will you be doing? We’re seeking a talented individual to join our team in Liverpool, which is responsible for focusing on the operational support of our Digital Wealth portals and the associated users of these. Working closely with both business stakeholders and our third-party platform providers, the role develops a deep understanding of how the systems work, to provide technical support in investigating and resolving issues, and triaging requests. As Digital Platform Support Analyst, your responsibilities will include among others: * Level 2 technical support of our Digital Wealth portals * Work with our suppliers and internal development teams in incident, request, and change management processes * Prioritising technical issues based on impact and urgency while managing a queue of incidents and requests, ensuring work notes are maintained * Provide support for portal configuration, releases and upgrades and problem analysis and resolution for portal problems, in conjunction with the business users and third-party suppliers * Participation in testing and release management * Investigating root cause analysis and identifying trends ## Qualifications To be successful in this role, you should: * Previous experience of working in Wealth Management or similar with an understanding of wealth management or financial services products and processes * Previo
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