NBCUniversal

Media and Entertainment

DigitalOperationsSupervisor

$92–110k Stamford, Connecticut, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Digital Operations Supervisor at NBCUniversal. Skills: Digital Operations, NOC Operations, Distribution Support. Oversee daily execution of processes. Train staff where required”

What You'll Achieve.

Drive day-to-day execution; Manage reliability; Manage productivity; Optimize current workflows; Identify gaps; Identify opportunities; Streamline workflows; Maintain documentation; Maintain training requirements

Industry & Context.

Media and Entertainment
Problems you'll solve

Analyze data; Interpret data

Eligibility Requirements

Work on-call, Work on short notice, Unrestricted employment authorization, Apply via NBC Universal career site

What They're Looking For.

Must Have

Bachelor's degree or related media experience, 3+ years industry, database, or analytic experience, 3+ years Network Operations, Digital Operation, or Media Operations facility experience

Nice to Have

3+ years support technical role experience, 3+ years in a customer/client/vendor facing role, Prior experience using JIRA and Service Now ticketing systems

What You'll Do.

Oversee daily execution of processes

Train staff where required

Manage internal and external communication

Communicate goals and objectives

Supervise end-to-end distribution

Maintain reliability standards

Oversee execution of workflows

Adhere to performance thresholds

Lead daily operational decision-making

Drive procedural direction

Support processes into operation

Establish workflow documentation

Orchestrate training certifications

Manage support preparation

Manage support execution

Generate performance metrics

Analyze discrepancies

Oversee shift scheduling

Ensure operational coverage

Maintain maintenance support

Maintain communication models

Develop workflow expertise

Communicate knowledge throughout operation

Collaborate with peers

Assure delivery to clients

Partner with engineering teams

Manage distribution architectures

Create working relationships

Maintain working relationships

How You'll Work.

Team & Collaboration

Internal teams; External partners; Technical parties; Non-technical parties; Technical Operation peers; Engineering teams; External distribution partners

Communication Scope

Internal communication; External communication; Clear communication; Verbal communication; Written communication

Full Job Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. NBCUniversal is seeking a Digital Operations Supervisor individual to join a driven and highly-motivated team located in Stamford, Connecticut within NBCUniversal’s Technical Operations. The Digital Operations Supervisor will be a part of a 24x7 digital NOC (dNOC) operation within NBCUniversal’s Distribution Operation supporting all linear handoffs (broadcast and streaming). The dNOC proactively monitors key distribution points to maintain high levels of QoS and QoE for external partners and consumers alike. The representative will be res

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