NBCUniversal
Media and Entertainment
DigitalOperationsSupervisor
Neural analysis suggests this role is
optimal for mid candidates.
“Digital Operations Supervisor at NBCUniversal. Skills: Digital Operations, NOC Operations, Distribution Support. Oversee daily execution of processes. Train staff where required”
What You'll Achieve.
Drive day-to-day execution; Manage reliability; Manage productivity; Optimize current workflows; Identify gaps; Identify opportunities; Streamline workflows; Maintain documentation; Maintain training requirements
Industry & Context.
Analyze data; Interpret data
Work on-call, Work on short notice, Unrestricted employment authorization, Apply via NBC Universal career site
What They're Looking For.
Must Have
Bachelor's degree or related media experience, 3+ years industry, database, or analytic experience, 3+ years Network Operations, Digital Operation, or Media Operations facility experience
Nice to Have
3+ years support technical role experience, 3+ years in a customer/client/vendor facing role, Prior experience using JIRA and Service Now ticketing systems
What You'll Do.
Oversee daily execution of processes
Train staff where required
Manage internal and external communication
Communicate goals and objectives
Supervise end-to-end distribution
Maintain reliability standards
Oversee execution of workflows
Adhere to performance thresholds
Lead daily operational decision-making
Drive procedural direction
Support processes into operation
Establish workflow documentation
Orchestrate training certifications
Manage support preparation
Manage support execution
Generate performance metrics
Analyze discrepancies
Oversee shift scheduling
Ensure operational coverage
Maintain maintenance support
Maintain communication models
Develop workflow expertise
Communicate knowledge throughout operation
Collaborate with peers
Assure delivery to clients
Partner with engineering teams
Manage distribution architectures
Create working relationships
Maintain working relationships
How You'll Work.
Team & Collaboration
Internal teams; External partners; Technical parties; Non-technical parties; Technical Operation peers; Engineering teams; External distribution partners
Communication Scope
Internal communication; External communication; Clear communication; Verbal communication; Written communication
Full Job Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. NBCUniversal is seeking a Digital Operations Supervisor individual to join a driven and highly-motivated team located in Stamford, Connecticut within NBCUniversal’s Technical Operations. The Digital Operations Supervisor will be a part of a 24x7 digital NOC (dNOC) operation within NBCUniversal’s Distribution Operation supporting all linear handoffs (broadcast and streaming). The dNOC proactively monitors key distribution points to maintain high levels of QoS and QoE for external partners and consumers alike. The representative will be res
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