Kensington
Travel
DigitalOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Digital Operations Manager at Kensington. Skills: Digital operations, Web production, Content operations, UX production. Own content publishing. Own digital production”
Industry & Context.
Identify operational improvement opportunities; Recommend operational solutions
What They're Looking For.
Must Have
5-8 years digital operations experience, Hands-on CMS platforms experience, Experience working in Figma, Process orientation, Project management skills, Organizational skills, Experience leading UAT, Managing defect tracking, Facilitating IT sign-offs, Supporting go-live releases, Familiarity with QA methodologies, Familiarity with web governance, Familiarity with accessibility standards, Familiarity with digital brand guidelines, Identify operational improvement opportunities, Recommend operational solutions, Communication skills
Nice to Have
Enterprise CMS experience, Headless CMS experience, Experience in travel industry, Experience in luxury industry, Experience in e-commerce industry, Experience in high-consideration purchase industries
What You'll Do.
Own content publishing
Own digital production
Maintain CMS templates
Manage page structures
Maintain page structures
Manage publishing workflows
Partner with Marketing
Partner with Technology
Recommend website features
Evolve website features
Recommend UX improvements
Evolve UX improvements
Lead release coordination
Ensure responsiveness
Ensure brand consistency
Manage CMS governance
Manage page structures
Manage publishing standards
Serve as operational bridge
Drive website governance
Manage link management
Perform compliance checks
Monitor content health
Build operational processes
Improve operational processes
Eliminate bottlenecks
Improve speed-to-market
Coordinate stakeholders
Coordinate release readiness
Support culture of excellence
Support accountability
Support continuous improvement
How You'll Work.
Team & Collaboration
Cross-functional coordination; External partners; Marketing teams; Product teams; Technology teams; External agency partners
Communication Scope
Communication skills
Process & Methodology
Project management, Organizational skills, UAT coordination, Release coordination, Timeline management, Approval coordination
Full Job Description
Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime! We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air. To learn more about Kensington, visit kensingtontours.com. About the Role Kensington Tours is looking for a highly organized, execution-driven Digital Operations Manager to help power and scale our global digital ecosystem. This role sits at the center of Marketing, Technology, Content, and Digital Production ensuring our websites and campaigns launch flawlessly, stay optimized, and deliver a premium brand experience at every touchpoint. You’ll own the operational engine behind kensingtontours.com, managing publishing workflows, digital governance, QA, and cross-functional coordination across internal teams and external partners. You’ll also play a key role in evolving the digital experience itself by maintaining scalable CMS templates while partnering on new component ideas, page enhancements, and UX improvements through Figma and collaborative design thinking. This is an ideal opportunity for someone who thrives in fast-paced environments, enjoys process-driven and repeatable work, has a sharp eye for detail, and can also think creatively about how digital experiences can continuously improve. What You'll Do Own content publishing and digital production across kensingtontours.com. Manage and maintain scalable CMS templates, reusable page structures, and publishing workflows across the website ecosyste
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