Kensington

Travel

DigitalOperationsManager

CA$85–125k ~AI est. Kensington, Ontario, Canada
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Manager candidates.

The Brief

“Digital Operations Manager at Kensington. Skills: Digital operations, Web production, Content operations, UX production. Own content publishing. Own digital production”

Industry & Context.

Travel
Problems you'll solve

Identify operational improvement opportunities; Recommend operational solutions

What They're Looking For.

Must Have

5-8 years digital operations experience, Hands-on CMS platforms experience, Experience working in Figma, Process orientation, Project management skills, Organizational skills, Experience leading UAT, Managing defect tracking, Facilitating IT sign-offs, Supporting go-live releases, Familiarity with QA methodologies, Familiarity with web governance, Familiarity with accessibility standards, Familiarity with digital brand guidelines, Identify operational improvement opportunities, Recommend operational solutions, Communication skills

Nice to Have

Enterprise CMS experience, Headless CMS experience, Experience in travel industry, Experience in luxury industry, Experience in e-commerce industry, Experience in high-consideration purchase industries

What You'll Do.

Own content publishing

Own digital production

Maintain CMS templates

Manage page structures

Maintain page structures

Manage publishing workflows

Partner with Marketing

Partner with Technology

Recommend website features

Evolve website features

Recommend UX improvements

Evolve UX improvements

Lead release coordination

Ensure responsiveness

Ensure brand consistency

Manage CMS governance

Manage page structures

Manage publishing standards

Serve as operational bridge

Drive website governance

Manage link management

Perform compliance checks

Monitor content health

Build operational processes

Improve operational processes

Eliminate bottlenecks

Improve speed-to-market

Coordinate stakeholders

Coordinate release readiness

Support culture of excellence

Support accountability

Support continuous improvement

How You'll Work.

Team & Collaboration

Cross-functional coordination; External partners; Marketing teams; Product teams; Technology teams; External agency partners

Communication Scope

Communication skills

Process & Methodology

Project management, Organizational skills, UAT coordination, Release coordination, Timeline management, Approval coordination

Full Job Description

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime! We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air. To learn more about Kensington, visit kensingtontours.com. About the Role Kensington Tours is looking for a highly organized, execution-driven Digital Operations Manager to help power and scale our global digital ecosystem. This role sits at the center of Marketing, Technology, Content, and Digital Production ensuring our websites and campaigns launch flawlessly, stay optimized, and deliver a premium brand experience at every touchpoint. You’ll own the operational engine behind kensingtontours.com, managing publishing workflows, digital governance, QA, and cross-functional coordination across internal teams and external partners. You’ll also play a key role in evolving the digital experience itself by maintaining scalable CMS templates while partnering on new component ideas, page enhancements, and UX improvements through Figma and collaborative design thinking. This is an ideal opportunity for someone who thrives in fast-paced environments, enjoys process-driven and repeatable work, has a sharp eye for detail, and can also think creatively about how digital experiences can continuously improve. What You'll Do Own content publishing and digital production across kensingtontours.com. Manage and maintain scalable CMS templates, reusable page structures, and publishing workflows across the website ecosyste

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