McGill University
DigitalLiteracyandDocumentationSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Digital Literacy and Documentation Specialist at McGill University. Skills: End-user documentation, Communication strategy, Promotional materials, IT services. Provide end-user communications. Provide documentation of services”
Industry & Context.
Work flexible hours, Work evenings/weekends
What They're Looking For.
Must Have
Five (5) years’ related experience, Experience in writing technical documentation, Ability to update and deliver professional materials, Demonstrated capabilities and best practices publishing on social media, Strong written language skills in English, Strong technical orientation, Ability to prioritize tasks to meet deadlines, Ability to work flexible hours
Nice to Have
Instructional design, Delivery of training or presentations, Focus group facilitation, Survey/poll creation, Photography / graphic design, Content creation for social media, ServiceNow, McGill Web Management System (WMS), French language skills
What You'll Do.
Provide end-user communications
Provide documentation of services
Collaborate with other teams
Create communications deliverables
Develop internal procedures
Document internal procedures
Communicate internal procedures
Review documentation of peers
Edit documentation of peers
Create content within websites
Maintain content within websites
Create content within Knowledge Base
Maintain content within Knowledge Base
Provide communications regarding outages
Provide communications regarding performance issues
Provide communications regarding maintenance downtimes
Provide communications regarding new IT services
Provide communications regarding changes to services
Design IT promotional materials
Develop IT promotional materials
Update IT promotional materials
Create content for social media
Publish articles in Knowledge Base
Maintain articles in Knowledge Base
Respond to user feedback
Participate in user acceptance testing
How You'll Work.
Team & Collaboration
Collaborate with other teams; Work with a team; Fostering a collaborative environment
Communication Scope
Empathic verbal communication; Written language skills; Promotional materials; Social media; User feedback
Full Job Description
**Please refer to the[How to Apply for a Job (for External Candidates)](https://www.mcgill.ca/hr/files/hr/apply_at_mcgill_university_-_guide_for_external_candidates_en.pdf) job aid for instructions on how to apply.** **If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).** POSITION CONTEXT Work in with Change Management, Training, and other IT service providers to support end-user documentation and communication about new IT services, changes to existing IT services, and incidents regarding services. Design, develop and implement promotional activities/campaigns to increase awareness and best practices in the use of IT services for students, faculty, and administrative staff at McGill. Provide user focused expertise in building communication strategies and plans. Assess and plan documentation, all with attention to the needs of the audience and effectiveness of project development/deployment. Primary Responsibilities: ## •Provide end-user communications and documentation of all services offered by central IT Services. ## •Collaborate with other teams throughout the University to assess, plan, and create communications deliverables on IT projects and initiatives for diverse user communities. ## •Develop, document and communicate internal procedures to team members. Review and edit documentation of peers. ## •Create and maintain content within, McGill’s internal websites and the IT Knowledge Base. ## •Provide communications to McGill community regarding system outages, system performance issues, upcoming maintenance downtimes, new IT services, and changes to existing services. ## •Design, develop and update IT promotional materials: These include posters, slideshow “campaign” announcements on the IT Services website, display screen messages (graphics
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