S+N
Healthcare
DigitalLearningandPlatforms-AdministrationSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Digital Learning and Platforms -Administration Specialist at S+N. Skills: Digital Learning Platforms, LMS Administration, Content Governance, Localization. Integrate and publish digital learning modules. Support content testing”
Industry & Context.
Troubleshooting
Level 1 ad-hoc support
What They're Looking For.
Must Have
3+ years experience in platform administration, Professional fluency in English, Fluent or native Japanese
Nice to Have
Totara experience preferred, Experience supporting virtual events, Experience supporting webinars, Experience supporting blended learning programs, Prior experience in Healthcare, Prior experience in Medtech, Understanding of adult learning principles, Understanding of digital instructional design
What You'll Do.
Integrate and publish digital learning modules
Support content testing
Support content uploading
Support content versioning
Support content localization
Manage learner audiences
Assign learning content
Conduct quality checks on platform content
Maintain educational content
Manage Digital Asset Management assets
Update CMS medical education pages
Support content governance processes
Ensure content compliance
Monitor content accuracy
Monitor content consistency
Maintain content documentation
Update operational guidance
Support localization of LMS interfaces
Support localization of ecosystem interfaces
Validate localized user experience
Verify interface localization
Support video subtitle translation
Coordinate localization accuracy
Coordinate localization consistency
Support event related operations
Configure LMS components
Manage LMS components
Provide technical facilitation for webinars
Provide live support for webinars
Troubleshoot access issues
Act as primary point of contact for digital
Provide operational support for Medical Education teams
Triage platform related requests
Resolve platform issues
Coordinate platform issue resolution
Provide Tier 1 application support
Provide Tier 2 application support
Support access issues
Support course availability
Support browser compatibility
Support device compatibility
Support learner progress tracking
Support score tracking
Support completion tracking
Support certificate validation
Support learning record support
Monitor platform performance
Support adherence to SLAs
Generate standard reports
Generate ad-hoc reports
Share standard reports
Support data extraction
Provide insights for stakeholders
Address dashboard requirements
How You'll Work.
Team & Collaboration
Global and regional Med Ed; Digital Marketing; Corporate Website team; IT; Third-party partners; Global colleagues; External partners
Process & Methodology
Project coordination
Full Job Description
**Role Overview** The Global Medical Education Digital Learning & Platforms Solutions Administrator supports and maintains a customer‑facing digital ecosystem that enables Healthcare Professionals (HCPs) to access high‑quality medical education and resources, reinforcing the safe and effective use of S+N technologies and solutions across all Business Units (Sports Medicine, Orthopaedics, Wound Management). This position is responsible for the administration and interface localization of platform-related features and informational content, as well as coordination of operations and support for localized educational content (with subject matter experts retaining primary ownership and qualifications), content governance and operational support for S+N Academy Online (Japanese version), a Totara-powered LMS serving external global healthcare professionals, along with its broader ecosystem. This encompasses: * The LMS-based S+N Academy Online website * Mobile and digital learning applications * Virtual and blended learning initiatives * CMS medical education pages, when applicable * Digital Asset Management via the Content Hub * Customer support in Japanese for both internal and external users This role delivers **Customer Support and operational support to Medical Education teams** , ensuring high standards of **content quality, governance, and platform reliability**. The role supports **blended learning journeys** , including the operational and technical enablement of **online learning,** **events and webinars** , and collaborates closely with global and regional Med Ed, Digital Marketing, Corporate Website team, IT, and third‑party partners. This position is part of a **broader Global Medical Education Digital Learning & Platforms team**, dedicated to delivering **technology‑enabled, data‑driven medical education experiences** across digital and blended learning modalities. The team currently includes**S +N Academy Online Global Solutions Administrators**, collectivel
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