KeyBank
DigitalII
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“Digital II at KeyBank. Skills: digital products, customer experiences, strategic vision, product development. Build and deliver enhancements to Key Bank’s mobile and online capabilities. Initiate and lead projects to implement enhancements and innovation”
What You'll Achieve.
building optimal customer experiences; enhancing processes; improving the client experience; enhancing the capabilities of our products; drive innovation; ensure effective deployment and execution; maximize our digital investment; drive business results; create intelligent. software driven customer experiences; create positive client centric experiences; drive success
Industry & Context.
analytical mindset; data driven decisioning and insights; Thought leader; Combination of business depth and technical savvy; Digital native with a understanding of the digital landscape; Working knowledge and appreciation for user-centered design; Possess a mix of quantitative, qualitative and problem-solving skills; Ability to think strategically coupled with the ability to drive to execution; problem-solving skills
Occasional travel to include overnight stay, Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
What They're Looking For.
Must Have
1+ years (2+) of experience in digital business and/or product development (required), equivalent experience (required)
Nice to Have
Bachelor's Degree in business, marketing, information systems management or equivalent (preferred)
What You'll Do.
Build and deliver enhancements to Key Bank’s mobile and online capabilities
Initiate and lead projects to implement enhancements and innovation
Draw digital strategies and/or insights from analysis
Develop business/ financial knowledge and understand clients’ needs
Execute initiatives and co-manage or assist on individual backlog items
Translate business goals into digital product concepts
Advise stakeholders on how to develop and sustain a business advantage
Maintain and manage multiple and/or changing priorities quickly
Make sound data-driven judgments
Use problem-solving skills to identify
isolate and resolve problems
Develop close working relationships with other departments
Complies with all KeyBank policies and procedures
How You'll Work.
Team & Collaboration
Partner and support work of product owners and other team members; Collaborate with designers, software engineers, and others across the organization; Collaborating closely with marketing, technology, and other internal partners; Collaborate with marketing, technology, product partners, vendors, and internal partners; Collaborate with our technology partners; Work closely with stakeholders; Develop close working relationships with other departments in the company as well as external contacts
Communication Scope
Ability to communicate face to face in person or on the phone; storytelling; curating presentations
Process & Methodology
Initiate and lead projects, Execute initiatives, co-manage or assist on individual backlog items
Full Job Description
**Location:** 4900 Tiedeman Road, Brooklyn Ohio **Job Summary** The Digital II role is focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience.The Digital II is responsible for contributing to and executing against the strategic plan for enhancing the capabilities of our products across Key's Lines of Business. Initiate and lead projects, initiatives and capabilities to implement current digital capabilities and help drive innovation while collaborating closely with marketing, technology, and other internal partners to ensure effective deployment and execution. This role could support digital service, acquisition or commercial capabilities/experiences and report in to the Consumer Servicing, Originations & Wellness, or Commercial Servicing team. **Essential Functions** * Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank’s mobile and online capabilities. Collaborate with designers, software engineers, and others across the organization for alignment and transparency. * Initiate and lead projects to implement enhancements and innovation while collaborating closely with marketing, technology, product partners, vendors, and internal partners to ensure effective deployment of budget in order to maximize our digital investment. * Draw digital strategies and/or insights from analysis, tests hypothesis, recommends strategy based on insights. * Develop strong business/ financial knowledge and understand clients’ needs, demonstrate a strong understanding of technology to collaborate with our technology partners to build or integrate scalable and extensible capabilities * Execute initiatives and co-manage or assist on individual backlog items related to complex efforts * Translate business goals into digital product concepts and tactical user stories. * Work closely with stakeholders to advise them on
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