DigitalExperienceManager

## Description Redwood Credit Union is seeking a Digital Experience Manager, who will be responsible for the strategic development and ongoing management of the Member and Staff experience for The Redwood Group’s digital self-service channels, including web presence, digital banking, intranets, and knowledge base. This includes driving decisions on digital experience and usability with data and user research. Ensure projects and deployments are delivered on time, without defects. Ensure the availability, visibility, functionality, and quality of Redwood Group’s digital assets in both traditional and cutting-edge channels in the digital sphere.   Key Responsibilities Program Management Leadership: o Execute RCU’s Digital Experience strategy for technology-driven digital, self-service channels and intranet. o Manage the Digital Experience staff responsible for functionality and content on the online channels. o Collaborate with internal stakeholders such as Application Development, Data, Marketing, Branch Operations, and Senior Leadership team. o Develop strategies and plans to increase Member and team member adoption of digital self-service channels. o Oversee digital banking, website, and intranet vendor relationships to ensure delivery, service, efficiency, value, and brand standards are being met. o Meet Member support needs of staff through solicitation of their input and potential enhancements. o Educate staff on Digital Experience systems functionality. Project & Performance Management: o Partner with Project Management to ensure the Digital Experience projects are executed properly and within budgetary guidelines. o Schedule, plan and implement Digital Experience projects while upholding Credit Union uptime and performance standards. o Develop and review quality assurance standards in relation to Digital Experience systems to ensure system performance levels are met. o Provide analysis (e.g., trends, key metrics) and project status to the leadership team and b