DigitalExperience,Consultant

**At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.** _As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives._ _To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone._ **If you believe in developing a better tomorrow, read on.** **About the Role** We are looking for a capable and self-motivated business transformation professional to support the development of leading digital experience, supported by Digital and Design Experience initiatives that seamlessly drive innovative acquisition, engagement, nurturing, digital user experience to unleash greater lifetime value and helps people live Healthier, Longer, Better Lives. This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly. **Roles and Responsibilities** ** _Digital Platform Management_** * Support the Team Head to translate business objectives and challenges into concrete and tangible business solutions that manages business functions to align with platform strategy, roadmap and pre-defined KPIs * Support the Team Head for planning, executing and monitoring the effectiveness of technical applications/ digital platform in achieving desired benefit * Accountab