Calix
Communication Service Providers
DigitalEngagementManager,CustomerSuccess
“Digital Engagement Manager, Customer Success at Calix. Skills: Digital Engagement, Campaign Management, Customer Success, Data Analysis. Design and execute integrated digital engagement campaigns. Own campaign strategy, planning, execution, and optimization”
What You'll Achieve.
drive customer adoption, value realization, and long-term retention; improve customer outcomes; support renewal and expansion motions; increased customer engagement; improved adoption of key capabilities; stronger renewal readiness; clear, measurable impact on Customer Success KPIs
Industry & Context.
analytical skills with experience using data to inform targeting, optimize performance, and demonstrate impact
What They're Looking For.
Must Have
7–10+ years of experience in B2B digital engagement, lifecycle marketing, campaign management, or Customer Success marketing, preferably in SaaS or technology, Proven experience designing and executing multi-channel campaigns tied to customer adoption, engagement, or retention outcomes, hands-on experience with marketing automation and CRM platforms such as Salesforce Marketing Cloud, Salesforce, Demonstrated ability to translate Customer Success goals into scalable, measurable digital programs, analytical skills with experience using data to inform targeting, optimize performance, and demonstrate impact, Excellent written and verbal communication comfortable influencing cross-functional partners without direct authority, Highly organized, detail-oriented, and able to manage multiple campaigns and priorities in a fast-paced environment
Nice to Have
Experience supporting Customer Success, renewals, or post-sale lifecycle programs and campaigns, Familiarity with in-app engagement, product-led growth signals, or usage-based segmentation, Bachelor’s degree in Marketing, Business, Communications, or a related advanced degree a plus, related engagement experience with intent or account-based platforms (e. g. , 6sense)
What You'll Do.
Design and execute integrated digital engagement campaigns
Own campaign strategy
Build and maintain scalable lifecycle programs
Implement and optimize engagement flows
Leverage account-based and segment-based strategies
and report on engagement performance
Serve as a subject-matter expert
How You'll Work.
Team & Collaboration
Partner closely with Customer Success, Product Marketing, Sales, and Support; Engage Marketing and Success Operations teams; comfortable influencing cross-functional partners without direct authority
Communication Scope
Excellent written and verbal communication; comfortable influencing cross-functional partners without direct authority
Process & Methodology
manage multiple campaigns and priorities
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