Calix
Communication Service Providers
DigitalEngagementManager,CustomerSuccess
“Digital Engagement Manager, Customer Success at Calix. Skills: Digital engagement program design and execution, Campaign strategy, planning, execution, and optimization, Customer lifecycle program building, Data analysis and reporting for engagement performance, Subject-matter expertise in Customer Success digital engagement best practices. Design and execute integrated digital engagement campaigns that support onboarding, adoption, product utilization, lifecycle milestones, renewal readiness, a”
What You'll Achieve.
Increased customer engagement; Improved adoption of key capabilities; Stronger renewal readiness; Clear, measurable impact on Customer Success KPIs
Industry & Context.
Analytical skills with experience using data to inform targeting, optimize performance, and demonstrate impact.
What They're Looking For.
Must Have
7–10+ years of experience in B2B digital engagement, lifecycle marketing, campaign management, or Customer Success marketing, preferably in SaaS or technology., Proven experience designing and executing multi-channel campaigns tied to customer adoption, engagement, or retention outcomes., Demonstrated ability to translate Customer Success goals into scalable, measurable digital programs., Analytical skills with experience using data to inform targeting, optimize performance, and demonstrate impact., Excellent written and verbal communication comfortable influencing cross-functional partners without direct authority., Highly organized, detail-oriented, and able to manage multiple campaigns and priorities in a fast-paced environment.
Nice to Have
Experience supporting Customer Success, renewals, or post-sale lifecycle programs and campaigns., Familiarity with in-app engagement, product-led growth signals, or usage-based segmentation., Bachelor’s degree in Marketing, Business, Communications, or a related advanced degree a plus.
What You'll Do.
Design and execute integrated digital engagement campaigns that support onboarding
and expansion awareness.
Own campaign strategy
and optimization across email
and other digital channels aligned to Customer Success priorities.
Build and maintain scalable lifecycle programs and campaigns based on customer segments
and success milestones.
Implement and optimize engagement flows to ensure the right customers receive the right messages at the right time.
Leverage account-based and segment-based strategies to support high-value customers and strategic initiatives.
and report on engagement performance
and lifecycle continuously refine programs based on insights.
How You'll Work.
Team & Collaboration
Partner closely with Customer Success, Product Marketing, Sales, and Support to deliver targeted, timely, and personalized campaigns.; Partner with Customer Success, Product Marketing, Sales, and Support to align messaging, timing, and targeting across post-sale customer programs.; Engage Marketing and Success Operations teams to execute and report on programs.; Comfortable influencing cross-functional partners without direct authority.
Communication Scope
Excellent written and verbal communication
Process & Methodology
Manage multiple campaigns and priorities in a fast-paced environment.
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