How We Can Assist You
Tech / AI / Software
DigitalCXSolutionsEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Digital CX Solutions Engineer at How We Can Assist You. Skills: Digital CX Solutions, Pre-sales technical support, Customer Engagement products, Digital engagement demonstrations. Providing pre-sales technical support for RingCentral Customer Engagement products and services with an emphasis on the digital portion of the portfolio. Identifying key customer requirements and presenting RingCentral Engage Digital solutions that meet those requirements”
Industry & Context.
Excellent analytical and problem-solving skills
Willingness to travel throughout the assigned region, Employee will spend up to 70% of time out of the office (days in the field)
What They're Looking For.
Must Have
Minimum 3 years of operational experience with digital engagement tools, Ability to provide technical leadership to the RingCentral sales teams for digital engagement technologies like WeChat, WhatsApp, Apple Chat, Facebook, etc., Ability to work effectively on a remote basis, Ability to teach other members of the team and act as a mentor as required, Requires an action-oriented individual with a very initiative to be successful, Willingness to take ownership of accounts and account-related actions, Must be able to coordinate across various groups and functional teams, Ability to complete job responsibilities with minimal supervision, Ability to apply solutions, technology, and products to a business opportunity, Willingness to travel throughout the assigned region, Understanding of customer communications requirements for contact centers, Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues, Fluent in English (both written and verbal), Excellent written and verbal communication skills, Excellent presentation and demonstration skills, Excellent analytical and problem-solving skills, Excellent interpersonal and negotiating skills
Nice to Have
RingCentral product experience and/or relevant experience in key competitor offerings in technology areas of emphasis are preferred, Experience with customer-facing product demonstrations, Experience with storytelling presentation methods, The ability to present the solution using real-world scenarios, examples, and the value selling methodology, Technically focused, including knowledge of HTML, JS, NodeJS, etc., Ability to create, maintain, and evolve a digital engagement demo environment using RingCentral Products and services
What You'll Do.
Providing pre-sales technical support for RingCentral Customer Engagement products and services with an emphasis on the digital portion of the portfolio
Identifying key customer requirements and presenting RingCentral Engage Digital solutions that meet those requirements
Evangelizing RingCentral Digital Experience solutions to customers
and internal stakeholders
Assisting with the development of formal sales plans and proposals for assigned opportunities
Transferring industry
and product knowledge to customers
Keeping up-to-date on relevant competitive solutions
Providing technical and sales support for accounts in the assigned territory
Performing advanced use-case and needs assessment-based digital engagement demonstrations for customers and prospects remotely and in-person
Working with customers on appropriate expectations for the solution
Developing and maintaining an expert understanding of RingCentral’s Customer Engagement Digital applications and products
Representation at conferences
and sales events when requested by department managers
Actively participating as an SME for digital engagement products and technologies
providing consultative support to other Sales Engineers
Providing direct support for the technical fulfillment of RFI’s
RFQ’s and RFP’s as needed
Responsible for continued education on the digital engagement platform and underlying technologies
and evolving a digital engagement demo environment using RingCentral Products and services
How You'll Work.
Team & Collaboration
Interacting directly with all levels of management on the customer accounts, including the executive management team; Coordinating across various groups and functional teams; Providing consultative support to other Sales Engineers
Communication Scope
Excellent written and verbal communication skills; Excellent presentation and demonstration skills
Full Job Description
**Say hello to opportunities.** If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. ****This is where you and your skills come in.**** The Digital Experience SE is a key member of the customer-facing sales team, having primary responsibility for providing pre-sales technical support for RingCentral Customer Engagement products and services with an emphasis on the digital portion of the portfolio. This person interacts directly with all levels of management on the customer accounts, including the executive management team. Identifies key customer requirements and presents RingCentral Engage Digital solutions that meet those requirements. ****Job Duties:**** * Evangelizing RingCentral Digital Experience solutions to customers, partners, and internal stakeholders * Assist with the development of formal sales plans and proposals for assigned opportunities. * Transfer industry, technical, and product knowledge to customers. * Keep up-to-date on relevant competitive solutions, products, and services. * Provide technical and sales support for accounts in the assigned territory. * Perform advanced use-case and needs assessment-based digital engagement demonstrations for customers and prospects remotely and in-person. * Work with customers on appropriate expectations for the solution. * Develop and maintain an expert understanding of RingCentral’s Customer Engagement Digital applications and products. * Representation at conferences, industry, and sales events when requested by department managers. * Active
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