DigitalCustomerSuccessManager-German

### About Omnia We are an ambitious scale-up with a winning mindset and a passion for offering the best pricing platform to online retailers and brands. Our software helps customers stay ahead by providing competitive data, pricing insights, and dynamic pricing strategies. We are currently the European market leader, but we have bigger plans—this is just the beginning. ### About the role As a Digital Customer Success Manager, you will play a key role in helping online retailers and brands get the most value out of Omnia. You’ll be the first point of contact for a diverse portfolio of customers, ensuring they stay engaged and successful with our platform. Your week might include helping customers with onboarding, advising on pricing strategies, addressing questions about our product, and flagging technical issues to the support team. You’ll also be looking for ways to improve engagement—identifying customers who are using Omnia less, reaching out to understand why, and helping them get more value from the platform. We’re looking for someone who sees opportunities, enjoys building processes, and is excited about shaping a new way of working in a growing Digital CSM team—where trying things out, making mistakes, and learning from them is part of the journey. ### What will you be involved in? * Handling the day-to-day within the customer base. * Identifying and leading up- & cross-selling opportunities within your customer base. * Reducing churn by improving follow-ups on termination requests and identifying at-risk accounts. * Conducting half-yearly check-ins with customers to assess their health and ensure they’re getting value from Omnia. * Expanding our enterprise segment by identifying and growing accounts to reach their full potential. * Supporting onboarding processes and helping customers get started with Omnia. * Working on projects like win-back campaigns for lost customers. * Acting as the link between customers, finance, and technical support. * Continuously