Omnia
SaaS
DigitalCustomerSuccessManagerGerman
“Digital Customer Success Manager - German at Omnia. Skills: Customer Success, Account Management. Handle day-to-day customer base. Identify up-selling opportunities”
Industry & Context.
What They're Looking For.
Must Have
Fluent in German, 1-3 years Customer Success experience, 1-3 years Account Management experience, 1-3 years similar role experience, Technology-driven company experience, SaaS experience preferred
Nice to Have
Dutch language proficiency, Interest in retail, Interest in e-commerce
What You'll Do.
Handle day-to-day customer base
Identify up-selling opportunities
Lead cross-selling opportunities
Improve follow-ups on termination requests
Identify at-risk accounts
Conduct half-yearly check-ins
Assess customer health
Ensure customers get value
Expand enterprise segment
Grow accounts to full potential
Support onboarding processes
Help customers get started
Work on win-back campaigns
Act as link between customers
Share insights with product teams
Share insights with development teams
Share insights with sales teams
Share insights with marketing teams
How You'll Work.
Team & Collaboration
Link between customers; Link between finance; Link between technical support
Communication Scope
Explain technical concepts
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