Amazon Dev Center India
Editorial, Writing, Content Management, Retail
DigitalContentAssociatePortuguese
“Digital Content Associate - Portuguese at Amazon Dev Center India. Skills: Portuguese language, Content quality, Error identification. Perform analysis on digital content. Perform quality checks on digital content”
What You'll Achieve.
Compliance to metrics; Compliance to SLA requirements; Compliance to QA guidelines; Compliance to team goals; Compliance to personal goals
Industry & Context.
Complex problem solving; Problem solving; Data analysis; Troubleshooting issues related to content quality; Root cause analysis
What They're Looking For.
Must Have
Speak, write, and read fluently in Portuguese, B1 certification in Portuguese language, Experience in complex problem solving, Working in a tight schedule environment, Good at problem solving, Data analysis, Troubleshooting issues related to content quality, Good interpersonal skills, Manage ongoing relationships with software team, Manage ongoing relationships with inter-operations teams, Ability to work seamlessly in MS Excel, Ability to work seamlessly in MS Word
Nice to Have
Experience in communication and presentation skills in Portuguese, Experience in communication and presentation skills in English, Experience in editing, Experience in copy-editing, Experience in proofreading, Experience troubleshooting issues, Experience root cause analysis, Experience working with fast-moving teams, Experience working with high-performance teams, Driving innovative solutions, Knowledge of Publishing industry, Experience in Publishing industry
What You'll Do.
Perform analysis on digital content
Perform quality checks on digital content
Identify errors in e-book content
Validate errors reported by systems
Validate errors reported by customers
Review explicit adult content
Understand e-book content quality standards
Understand operation workflow tools
Understand supporting tools
Adapt to new features of tools
Adapt to new features of systems
Improve acumen to identify errors
Improve acumen to report errors
Follow SOP to catch errors
Perform content quality checks
Qualify customer experience for content viewing
Qualify customer experience for Kindle device usage
Use software tools for quality audit
Use software tools for content editing
Use software tools for data capture
Be aware of operation metrics
Comply with SLA requirements
Comply with QA guidelines
Comply with team goals
Comply with personal goals
Ideate process improvements
Drive process improvements
Come up with ideas to improve editing process
Come up with ideas to improve QA process
Contact vendor managers
Report errors identified
Provide status update
How You'll Work.
Team & Collaboration
Software team; Inter-operations teams; Publishers; Vendor managers
Communication Scope
Written Portuguese; Grammar; Punctuation; Presentation skills
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