Zaelab
Information Technology and Services
DigitalConsultingArchitect,ServiceNow
Neural analysis suggests this role is
optimal for Senior candidates.
“Digital Consulting Architect, ServiceNow at Zaelab. Skills: ServiceNow Order Management (OM) architecture and delivery, Solution Architecture, Integration Design, Technical Leadership. Lead the end-to-end architecture and design of ServiceNow Order Management solutions, including order capture, decomposition, orchestration, and fulfillment workflows aligned to client business needs.. Facilitate discovery workshops with client stakeholders to gather and translate business and technical requiremen”
Industry & Context.
Translating complex business requirements into scalable, best-practice platform solutions
What They're Looking For.
Must Have
7+ years of experience in ServiceNow implementation, at least 3+ years focused on Order Management (OM) architecture and delivery, Proven experience designing and deploying ServiceNow OM solutions including order decomposition, catalog integration, and fulfillment orchestration, understanding of ServiceNow platform fundamentals — Flow Designer, IntegrationHub, Service Catalog, CMDB, and Scripted APIs, Experience integrating ServiceNow OM with CRM platforms (e. g. , Salesforce, ServiceNow Sales OM) and ERP or billing systems, communication and stakeholder management skills, with the ability to present complex architectural concepts to both technical and business audiences, Comfortable operating in a fast-paced, client-facing consulting environment with the flexibility to adapt as project needs evolve
Nice to Have
Familiarity with Sales Order Management (Sales OM) and its handoff to fulfillment OM workflows is a asset, Experience in telecom or CSP environments with exposure to Service Order Management (SOM), TM Forum APIs, or BSS/OSS integrations is considered a bonus, ServiceNow Certified Implementation Specialist (CIS) or Certified Application Architect (CAA) designation preferred
What You'll Do.
Lead the end-to-end architecture and design of ServiceNow Order Management solutions
including order capture
and fulfillment workflows aligned to client business needs.
Facilitate discovery workshops with client stakeholders to gather and translate business and technical requirements into scalable OM design patterns and solution blueprints.
Guide and oversee the configuration of ServiceNow OM modules including order decomposition rules
and catalog-driven order flows.
Define integration strategies between ServiceNow OM and external systems such as CRM
and provisioning platforms
leveraging REST/SOAP APIs and IntegrationHub.
Provide hands-on technical leadership to development and configuration teams
conducting design reviews
enforcing platform governance
and ensuring adherence to ServiceNow best practices.
Act as the primary technical point of contact for client architects
and business stakeholders
communicating solution design decisions clearly and confidently.
Identify opportunities to optimize order lifecycle processes
recommend platform enhancements
and contribute to the development of internal OM accelerators
How You'll Work.
Team & Collaboration
Collaborating closely with internal delivery, pre-sales, and practice teams.; Act as the primary technical point of contact for client architects, product owners, and business stakeholders; Provide hands-on technical leadership to development and configuration teams
Communication Scope
communication and stakeholder management skills; ability to present complex architectural concepts to both technical and business audiences; communicating solution design decisions clearly and confidently
Full Job Description
The Digital Consulting Architect, ServiceNow reporting to the Director, CRM will be responsible for leading the architecture, design, and delivery of ServiceNow Order Management (OM) solutions for enterprise clients. This role plays a critical part in translating complex business requirements into scalable, best-practice platform solutions — driving value across sales, fulfillment, and operational workflows. You will serve as a trusted advisor to clients while collaborating closely with internal delivery, pre-sales, and practice teams. **Your Key Responsibilities** * **Solution Architecture:** Lead the end-to-end architecture and design of ServiceNow Order Management solutions, including order capture, decomposition, orchestration, and fulfillment workflows aligned to client business needs. * **Requirements & Discovery:** Facilitate discovery workshops with client stakeholders to gather and translate business and technical requirements into scalable OM design patterns and solution blueprints. * **Platform Configuration & Oversight: **Guide and oversee the configuration of ServiceNow OM modules including order decomposition rules, fulfillment tasks, SLA management, and catalog-driven order flows. * **Integration Design:** Define integration strategies between ServiceNow OM and external systems such as CRM, ERP, billing, and provisioning platforms, leveraging REST/SOAP APIs and IntegrationHub. * **Technical Leadership:** Provide hands-on technical leadership to development and configuration teams, conducting design reviews, enforcing platform governance, and ensuring adherence to ServiceNow best practices. * **Stakeholder Engagement:** Act as the primary technical point of contact for client architects, product owners, and business stakeholders, communicating solution design decisions clearly and confidently. * **Continuous Improvement:** Identify opportunities to optimize order lifecycle processes, recommend platform enhancements, and contribute to the development of
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