Q2

Financial Technology

DigitalBankingOperationsDirector

$0–0k Austin, Texas, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Director candidates.

The Brief

“Digital Banking Operations Director at Q2. Skills: Operations leadership, P&L management, Process design, Strategic execution. Partner as strategic advisor. Lead operations for Digital Banking Platform”

What You'll Achieve.

Deliver at scale; Drive results; Advance organizational goals; Drive operational excellence; Maintain accountability; Drive informed decision-making; Operate at scale; Enhance team effectiveness; Ensure clear ownership; Ensure accountability; Ensure execution; Scale the team; Operate more effectively

Industry & Context.

Financial Technology
Problems you'll solve

Root cause analysis; Conflict resolution; Data-driven decision making

What They're Looking For.

Must Have

12+ years operations leadership, 12+ years program management, 100M+ P&L management, Fluent written and oral English

Nice to Have

Experience with cloud-native distributed systems, Experience with financial systems

What You'll Do.

Partner as strategic advisor

Lead operations for Digital Banking Platform

Own strategic execution

Own organizational alignment

Own operational metrics

Define how work flows

Ensure priorities stay synchronized

Create structures and discipline

Architect scalable processes

Bring clarity and accountability

Design operating model

Define accountability structures

Lead strategic planning cycles

Lead quarterly business reviews

Lead staff operations

Lead special projects

Lead strategic initiatives

Own P&L accountability

Manage headcount allocation

Ensure financial discipline

Develop headcount plans

Manage workforce distribution

Manage organizational capacity

Conduct variance analyses

Track performance against plan

Partner on budget cycles

Partner on cost optimization

Lead operational prioritization

Lead resource allocation

Establish governance structures

Define cross-functional team alignment

Define cross-functional team decision-making

Build performance metrics

Improve operating rhythms

Improve operating practices

Facilitate 3-in-a-box alignment

Translate strategy into operational reality

Partner on hiring plans

Partner on organizational design

Partner on workforce strategy

Support talent development

Support organizational capability building

Support succession planning

Implement morale programs

Implement recognition initiatives

Drive execution against strategic initiatives

Identify opportunities for efficiency

Enhance operational efficiency

Bring forward ideas for operation

How You'll Work.

Team & Collaboration

Cross-functional teams; Product, Engineering, Finance, Risk, Compliance; 3-in-a-box alignment; Engineering leadership and organization

Communication Scope

Executive presentations; Translate complex topics

Process & Methodology

Strategic planning, Roadmap planning, Capacity planning

Full Job Description

# **As passionate about our people as we are about our mission.** **_Why Join Q2?_** Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers. **_What Makes Q2 Special?_** Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. **About the Role:** * We're looking for an Operations Director to lead operations for our Digital Banking Platform organization — a global team of Product and Engineering professionals powering the future of banking. With an annual budget of more than $100 million, this team builds and scales the platforms that millions of customers rely on every day. * Reporting to the VP of Operations with a dotted line to the Managing Director of Digital Banking, you'll be the operational backbone of a complex, high-velocity organization. You'll own the operating model, strategic execution, organizational alignment, and operational metrics that enable this $100M+ P&L to deliver at scale. From defining how work flows through the organization to ensuring priorities stay synchronized across teams, you'll create the structures and discipline that drive results. * This is a high-impact ro

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