Minor Hotels
Hospitality
DigitalAppOperationsManager
Neural analysis suggests this role is
optimal for mid candidates.
“Digital App Operations Manager at Minor Hotels. Skills: Digital transformation, App operations, Project delivery, Stakeholder management. Coordinate end-to-end delivery of guest app. Support Director in planning”
What You'll Achieve.
December 2026 launch timeline
Industry & Context.
Escalate blockers; Track issues; Resolve adoption barriers
What They're Looking For.
Must Have
5+ years digital project management, 5+ years app operations, Manage complex multi-stakeholder technology programmes, Experience with release validation, Familiarity with defect tracking tools, Comfortable navigating large-scale digital transformation environments, Excellent communication skills, Excellent stakeholder management skills, Bridge business and technical teams, High level of personal organisation, Manage competing priorities, Proficiency in English
Nice to Have
Background in hospitality technology, Background in travel technology, Background in retail technology, PMP certification a plus, PRINCE2 certification a plus, Agile certification a plus, Thai language proficiency a plus
What You'll Do.
Coordinate end-to-end delivery of guest app
Support Director in planning
Support Director in tracking
Support Director in reporting
Manage cross-workstream dependencies
Escalate blockers proactively
Maintain detailed project plans
Maintain status updates
Liaise with implementation partner
Act as business-side validation owner
Confirm features and fixes functioning
Coordinate with QA team
Interpret test results
Sign off on release readiness
Define validation checklists
Define acceptance criteria
Track issues identified during validation
Ensure resolution before release windows
Lead hotel onboarding programme
Coordinate rollout of app platform
Develop onboarding playbooks
Develop training materials
Develop communication assets
Track onboarding progress
Identify adoption barriers
Resolve adoption barriers
Serve as key point of contact for property
How You'll Work.
Team & Collaboration
Cross-workstream dependencies; Business and technology teams; Property teams; Property stakeholders
Communication Scope
Stakeholder reporting; Communication assets
Process & Methodology
Digital project management, Project plans, RAID logs, Status updates, Agile
Full Job Description
Minor Hotels is at the heart of the world’s most exciting cities, nestled on the world’s most beautiful beaches, and hidden within the most remote jungle retreats. Let us show you the world, from seamless city stays to exclusive safari lodges and luxury resorts on private islands. Savour world-class dining at our collection of Wolseley restaurants, or sip cocktails with trendy socialites at SEEN. Embrace holistic wellness through revitalising therapies, or embark on the journey of a lifetime by train, luxury cruise or private jet. Wherever your adventure takes you, we’re there. Discover the world with Minor Hotels. Minor Hotels is embarking on one of the most significant digital transformation programmes in its history, spanning a multi-brand portfolio across 50+ countries. As Manager, Digital App Operations, you will be a key delivery partner to the Director of Global App Projects, helping to drive the programme forward across the Guest App, release validation, and property onboarding workstreams. This is a high-visibility, cross-functional role suited to someone who thrives in ambiguity, takes ownership without being asked, and can operate confidently across both business and technology teams. App Project Delivery * Coordinate end-to-end delivery of the Minor Hotels guest app across iOS and Android, supporting the Director in planning, tracking, and reporting * Manage cross-workstream dependencies with GCP, CMS, DAM, Salesforce, and CCH teams, escalating blockers proactively * Maintain detailed project plans, RAID logs, and status updates for stakeholder reporting * Liaise with our implementation partner to monitor deliverables against the December 2026 launch timeline Release Validation * Act as the business-side validation owner for all new app releases, confirming that features and fixes are functioning as expected prior to go-live * Coordinate with the QA team to review test outcomes, interpret results, and sign off on release readiness * Define validation che
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