Rolls-Royce
DigitalAdoption&TrainingLead
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“Digital Adoption & Training Lead at Rolls-Royce. Skills: Digital Adoption Strategy, Change Enablement, learning ecosystems, AI-assisted training, stakeholder management. driving the successful adoption of new digital tools, workflows, and AI-enabled services across Rolls-Royce GBS.. ensuring employees, managers, and service agents can confidently use ServiceNow and related platforms to deliver efficient, consistent, and data-driven service experiences.”
What You'll Achieve.
ensure every new capability delivered by the GBS transformation is understood, embraced, and embedded into daily operations.; measure adoption, user engagement, and skill progression.
Industry & Context.
Use telemetry and analytics to identify friction points, training gaps, and areas for improvement.; Use data insights from ServiceNow, LMS, and DAP analytics to refine learning content and prioritize support.
Hybrid work model (min. 2 days from office), Flexible start time between 7:00 AM and 9:00 AM, Work in a modern office located in the Krakow center – the Unity Tower (ul. Lubomirskiego 20), applicants will be subject to Poland right-to- work check
What They're Looking For.
Must Have
5+ years of experience in Learning & Development, Digital Adoption, or Change Enablement in a large enterprise or GBS environment., Proven success leading digital adoption or system rollout programs (ServiceNow, Workday, SAP, or similar)., Demonstrated experience using analytics to measure adoption, user engagement, and skill progression., Experience implementing DAP or in-product guidance tools integrated with enterprise platforms., understanding of Service Management or Shared Services operations., Background in developing hybrid learning ecosystems combining self-service, instructor-led, and AI-assisted training., capability in defining and executing enterprise learning and adoption programs., Skilled in developing engaging learning content, microlearning, and user enablement materials., Experienced in managing behavioural and cultural change within complex organizations., stakeholder management across multiple functions., Understanding of GenAI tools and their role in augmenting learning and user support.
What You'll Do.
driving the successful adoption of new digital tools
and AI-enabled services across Rolls-Royce GBS.
and service agents can confidently use ServiceNow and related platforms to deliver efficient
and data-driven service experiences.
designs learning ecosystems that combine in-product enablement
and behavioural change strategies.
ensure every new capability delivered by the GBS transformation is understood
and embedded into daily operations.
Develop and execute the global Digital Adoption Strategy for GBS
aligned with the ServiceNow and GenAI transformation roadmap.
Promote a digital-first mindset
ensuring new tools are fully leveraged across all service lines.
Design modular learning programs and partner with the Knowledge Manager to ensure learning materials and process documentation are consistent
and easily discoverable.
Introduce adaptive learning methods
and AI for guided assistance.
Maintain a digital learning library integrated with ServiceNow and enterprise LMS systems.
Implement digital adoption platforms or in-product walkthroughs that guide users through key workflows in real time.
Integrate Now Assist or AI chatbots to deliver contextual
role-based help and proactive training tips.
Use telemetry and analytics to identify friction points
and areas for improvement.
Collaborate with Transformation
Change and Communications teams to design campaigns that build awareness and excitement for new capabilities.
Use data insights from ServiceNow
and DAP analytics to refine learning content and prioritize support.
How You'll Work.
Team & Collaboration
Working closely with the Manager, ServiceNow Product teams and Knowledge Management; Collaborate with Transformation, Change and Communications teams to design campaigns that build awareness and excitement for new capabilities.; stakeholder management across multiple functions.
Process & Methodology
leading digital adoption or system rollout programs, defining and executing enterprise learning and adoption programs
Full Job Description
## **Job Description** ## **Digital Adoption & Training Lead** ## **Full Time- Hybrid** ## **Cracow, Poland** **Why join Rolls-Royce?** At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. **Job summary:** In this role You will be responsible for driving the successful adoption of new digital tools, workflows, and AI-enabled services across Rolls-Royce GBS. This role ensures that employees, managers, and service agents can confidently use ServiceNow and related platforms to deliver efficient, consistent, and data-driven service experiences. Working closely with the Manager, ServiceNow Product teams and Knowledge Management, the Digital Adoption & Training Leas designs learning ecosystems that combine in-product enablement, AI-driven guidance, and behavioural change strategies. The goal: ensure every new capability delivered by the GBS transformation is understood, embraced, and embedded into daily operations. **What You will be doing:** * Develop and execute the global Digital Adoption Strategy for GBS, aligned with the ServiceNow and GenAI transformation roadmap. * Promote a digital-first mindset, ensuring new tools are fully leveraged across all service lines. * Design modular learning programs and partner with the Knowledge Manager to ensure learning materials and process documentation are consistent, AI-ready, and easily discoverable. * Introduce adaptive learning methods, combining e-learning, virtual classrooms, and AI for guided assistance. Maintain a digital learning library integrated with ServiceNow and enterprise LMS systems. * Implement dig
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