DialogflowCXDesignSpecialist

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We are looking for a skilled Conversational Designer with hands-on experience in Google Dialogflow CX/ES to design and develop engaging chatbot and voicebot experiences. The ideal candidate should possess strong expertise in conversation design, NLP/NLU concepts, customer journey mapping, and integration of conversational AI solutions across digital and voice channels. Responsibilities * Design and develop conversational flows for chatbots and voicebots using Google Dialogflow CX/ES. * Create intents, entities, utterances, contexts, and dialogue management strategies. * Collaborate with business stakeholders, developers, and UX teams to build intuitive conversational experiences. * Optimize bot performance through continuous training, testing, and analytics review. * Design fallback handling, error recovery flows, and escalation journeys to live agents. * Integrate conversational platforms with APIs, webhooks, CRM systems, and contact center solutions. * Conduct user testing and improve conversation flows based on customer interactions. * Maintain conversational design documentation and best practices. * Support