MSX International
Automotive
DiagnosticSupportEngineer
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“Diagnostic Support Engineer at MSX International. Skills: DTC/CAN monitoring, Customer support, Issue tracking. Monitor DTC/CAN parameters at Command Centre. Respond to DTC/CAN alerts”
What You'll Achieve.
resolve vehicle issues efficiently; ensure issue/ticket is resolved completely and in a timely manner; cost avoidance; continuous improvement
Industry & Context.
problem-solving skills for guiding customers and coordinating with dealers; analytical skills for reporting and KPI tracking
24/7 Monitoring, Rotational week off & National Holidays
What They're Looking For.
Must Have
Experience in customer support, vehicle service, or command centre operations., Ability to work in a 24/7 environment and handle critical issues efficiently.
Nice to Have
Familiarity with DMS systems, ticketing tools, and vehicle diagnostics (DTC/CAN)., analytical skills for reporting and KPI tracking.
What You'll Do.
Monitor DTC/CAN parameters at Command Centre
Respond to DTC/CAN alerts
Provide Level 1 support over phone
Guide customers with critical DTCs
Instruct dealer for vehicle breakdown
Coordinate with dealers for issue resolution
Provide management reports
Track and report KPI targets
Conduct job card analysis
How You'll Work.
Team & Collaboration
Coordinate with dealers; Guiding customers and drivers; Managing escalations
Communication Scope
communication skills for guiding customers and coordinating with dealers
Full Job Description
Company Overview: [https://www.msxi.com/en/](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.msxi.com%2Fen%2F&data=05%7C02%7Cmayuri.bornak%40msxi.com%7C33ab22ab08804b67fa2408dd0dead52e%7C22d1428ac66d431192effab1eb2d98e7%7C0%7C0%7C638682024448752559%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=AOx36XfB%2B5p9ke%2BX41p%2BBznCxBjBrf6GuH0M9o0Ut%2BE%3D&reserved=0) At MSX International , we’ve been partnering with le ading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry. Job Summary: The Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently. Location: Oragadam, Tamil Nadu Experience: 1-2 years Industry: Automotive Working Days : 6 days (Rotational week off & National Holidays) Key Responsibilities: * 24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected. * Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2). * Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues. * Critical DTCs: For vehicles with critical DTCs (e.g., "Service Now" category), guide them to the nearest dealer. * Vehicle Breakdown: If a vehicle is immovable, or if further damage could occur, instruct the dealer to reach the vehicle’s location. * Issue Tracking: Coordinate with dealers to ensure the issue/ticket is resolved com
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